Add/Edit Voicemail

Clicking on 'Add Voicemail/Edit Voicemail' will open the voicemail screen shown below.

Add/Edit Voicemail

Mailbox: Unique network voice mailbox extension number (ex. Set this field to 5001, for example. Now, in order to dial into this voice mailbox, simply dial 5001 from any CloudPBX extension)

Name: Full name of the voice mailbox owner (ex. John Smith)

Domain: Domain/Context this voice mailbox belongs to (ex. This is an advanced feature. Leave this field set to 'default' unless you know what you are doing)

PIN (Personal Identification Number): Four digit number used for voice mailbox authentication (ex. Each voice mailbox has a unique PIN. In order to login to your voice mailbox, provide this number when asked for it by the operator e.g. 1947)

Email: Email address associated with the voice inbox. This email is used for a new voice message notification and audio file attachments (ex. If 'john@domain.com' is set here, once this mailbox receives a new message, a notification and the attached voice message (depending on if this option is enabled) will be sent to this email address)

Language: If you installed additional language sound files on the system, you can choose a different language to be used for sound files related to voicemail (ex. If you installed French language files in the sounds/fr folder, put 'fr' here to play French sound files when answering voicemail)

Send E-mail: Whether or not to send an e-mail to the address given above

Pager e-mail: Provide the pager e-mail address here (ex. If 'john@pager.com' is set here, once this mailbox receives a new message, a notification is sent to this pager email address)

Greeting message: Greeting message played to users before they are transferred to the voice mailbox to leave a message (ex. Mailbox user may choose between a 'Busy' and 'Unavailable' message)

Unavailable message: Upload the custom unavailable message. Unavailable message supports: WAV, wav, and gsm files only (ex. If the default unavailable message does not suit your needs, click the 'Browse' button, upload a custom message, and select it under 'greeting message')

Reset Unavailable message: Reset the current unavailable message (ex. To reset the current unavailable message, click this button. The message will be deleted from the filesystem)

Skip instructions: Skip the instructions telling users how to leave a voice message (ex. Once the caller reaches the voice mailbox, instructions on how to leave voice message are played. You are encouraged to set this option to 'Yes' all the time)

Attach: Whether the voice message should be attached and sent along with the notification email (ex. A caller leaves a voice message for John. With this option set to 'Yes', the notification email John gets will have the voice message attached to it so John can listen to it without signing in to his voice mailbox)

Delete After E-mailing: Whether the voice message sound file should be deleted from the filesystem after sending it as an attachment to the user's email address (ex. The caller leaves a voice message to John. With this option set to 'Yes', the voice message will be deleted after sending it as an attachment to John's email address)

Say CallerID: Whether the extension number which left the voice message should be announced to the mailbox owner (ex. With this option set to 'Yes', John will hear '... from phone number 1004...' when checking his mailbox, for example).

Allow Review mode: Allow the user to review his voice message before committing it permanently to the voice mailbox (ex. After a caller leaves a voice message and presses '#', additional review options are allowed: 1 to accept the recording, 2 to re-record your message, etc.

Allow Operator: Allow the caller to reach the operator from the voice inbox by pressing '0' (ex. Once the user leaves a voice message and presses #, additional options, including '...press 0 to reach an Operator', are heard)

Operator Extension: The local extension number that is dialed once '0' is pressed to reach the Operator (ex. Once the caller leaves a voice message to John and presses '0' to reach the Operator, the extension number provided here (e.g. 1001) will be dialed)

Play Envelope Message: Announces the date and time when the voice message was left in the inbox (ex. With this option enabled, John will hear 'First message, 11:52, 02 Feb 2007', for example, when checking his voice mailbox)

Hide from directory: This option will allow you to hide your voicemail extension from the directory list.

Rings to answer: Number of rings played to the caller before the call enters Voicemail (ex. Rather than just 'falling' into Voicemail, it is recommended to set the number of ring sounds played to caller)

NOTE: By default, this field is empty which means that there will be no ringing. The caller will 'fall' into Voicemail

Voicemail Delay: The time delay in seconds before the Busy/Unavailable message is played to the caller. This solves the 'half-played' file problem. Keep this value between 1-3 (ex. The caller is leaving a voice message to John. It hears '...ot at home right now...'. Adding '1' to this field will add a one second pause before the message is played. So, now the caller will hear the greeting message without the first part being cut off 'I am not at home right now...').

Timezone: Set the correct date and time format for the message envelope. Timezones are taken from the '/usr/share/zoneinfo' system directory. (ex. Some countries prefer a time format in the mm-dd-yy or dd-mm-yy format. Select from the available options)