User Guide
Table of Contents
Use the links below for faster navigation to required information or scroll down to view entire guide
Phone Layout Links
For an overview of the phone layout follow the below links
Button Summary
Making a Call
Via Handpiece
Lift hand piece
Dial telephone number
Via Speaker
Press Speaker key
Dial telephone number
Via Headset
Press Headset key
Dial telephone number
NOTE:
Pressing # or the SEND soft key after dialling the telephone number will speed up the process
‘0’ is not required for an outside line, just dial the number eg: 0412345678
Answering a Call
Via Handpiece
Lift hand piece
Via Speaker
Press Speaker key
Via Headset
Press Headset key
Transferring a Call
With a call in progress
Press Transfer soft key
Dial telephone number or extension number
Press # or Send soft key (optional)
Announce call (optional)
Press Transfer soft key to complete the transfer
or
Hang up call
Cancelling a Transferred Call
With a call in progress
Press Transfer soft key
Dial telephone number or extension number
Press # or Send soft key (optional)
Announce call (optional)
To cancel transfer and return to original caller press flashing line key (typically line key 1)
Parking a Call
Parking a call is the same as putting a call on hold, however the parked call can be picked up from any extension
With a call in progress
Press a park line key - Labelled P701, P702 etc
Alternatively
Press Transfer soft key
Dial 700
Press # or Send soft key (optional)
Call park location will be announced
Press Transfer soft key
or
Hang up call
Retrieving a Parked Call
Lift hand piece
Press required park line key - Labelled P701, P702 etc
Alternatively
Lift hand piece
Dial park location 701, 702 etc
Press # or Send soft key (optional)
Placing a Call on Hold
With a call in progress
Press Hold soft key
Retrieving a Held Call
Lift hand piece
Press Resume soft key
Alternatively
Press flashing line key (typically line key 1)
To View Call Log/History
Without lifting hand piece
Press History soft key
Use Navigation keys to scroll through list and highlight desired entry
To call highlighted entry press # or Call soft key
Changing Volume
The volume keys changes volume depending on the state the phone is in
If hand piece is in use, adjusts hand piece volume
If speaker is in use, adjusts speaker volume
If headset is in use, adjusts headset volume
If phone is idle, adjusts ring volume
Group Call Pickup
Lift hand piece
Dial *8
Press # or Send soft key (optional)
Direct Call Pickup
Lift hand piece
Dial *88 + ringing extension number
Press # or Send soft key (optional)
Call Forward Unconditional - Set
Dial *71 + destination number
Press # or Send soft key (optional)
You will hear a confirmation message
Call Forward Unconditional - Cancel
Dial *72
Press # or Send soft key (optional)
You will hear a confirmation message
Call Forward Unconditional - Toggle
This allows you to turn on/off a call forward unconditional without changing the destination. It uses the last destination set via *71
Dial *73
Press # or Send soft key (optional)
You will hear a confirmation message
Conference Call
With a call in progress
Press Conference soft key
Dial telephone number of second party
Press # or Send soft key (optional)
Announce conference when is call answered
Press Conference soft key to join calls
Do Not Disturb (DND)
Press DND soft key
A DND indication will be displayed in the status bar when it is active.
NOTE: if you do not have voicemail activated for your extension, callers will get a busy/engaged tone when calling your extension.
Accessing Extension Voicemail
Dial *123#
or
Press Message key
Enter PIN if prompted (contact your administrator if you do not know your PIN)
Follow prompts to access/set features
Voicemail Notification
Typically voicemail messages are sent as an email and there is no notification on the handset
When a message has been left power indicator LED will flash and a VM icon will appear on status bar
Common Features
0 - Mailbox options
1 - Record unavailable message
2 - Record busy message
3 - Record name
4 - Record temporary message - Erase this message to return to unavailable message
5 - Change password
* - Return to main menu
1 - Play messages
First message will be played
4 - Play previous message
5 - Repeat current message
6 - Play next message
7 - Delete current message
Central Phonebook
Use this is to access a list of contacts that have been uploaded to the CloudPBX. Contact your administrator to update the central phonebook
Press Phonebook soft key
Scroll using Navigation keys
or
Search using number pad
Press Call soft key to call highlighted entry
Internal Extension List
Use this is to access a list of extensions on the CloudPBX
Press Internal soft key
Scroll using Navigation keys
or
Search using number pad
Press Call soft key to call highlighted entry