Enhanced Ring Groups
Enhanced Ring Groups
The new CloudPBX Enhanced Ring Group system allows you to receive more calls in your CloudPBX than your staff members are able to answer at the same time
The new CloudPBX Enhanced Ring Group system allows you to receive more calls in your CloudPBX than your staff members are able to answer at the same time
They will enable you to deal with your calls more efficiently and your customers will be held in a "queue", listening music on hold and receiving information messages about approximate wait time and/or their position in "queue".
ERGs consist of:
Incoming calls being placed in the queue
Members that answer the queue (extensions or users that login as agents)
A strategy for how to handle the queue and divide calls between members
Music played while waiting in the queue
Announcements for members and callers
In Multi Tenant CloudPBX, only available Queue members are SIP Members, extensions added to the queue.