Voicemail

Accessing voice-box: To access a voice-box, dial '*123', enter the extension PIN, and follow the instructions.

Leaving a voice message: When the user is transferred to voice-box, 'Please leave your message after the tone. When done, hangup or press the # key' message will be heard. Two options are available:

• • 1. Leave a voice message (ended by pressing '#' key or by hanging up), or

    2. Reach an operator by dialing '0'

If '0' is dialed, the 'Press 1 to accept this recording, otherwise please continue to hold' message will be heard. Two options are available:

• • 1. Press '1' to save your message, after which the operator will be dialed. The 'Please hold while I try that extension' message will be heard, or

    2. Continue to hold, which will delete any left messages, after which the operator will be dialed. 'Message deleted, please hold while I try that extension' message will be heard.

File - system usage: With continuous tone for 60 seconds:

• • • wav49 = 91.0kb

    • wav = 863.0kb

    • gsm = 91.0kb

With continuous silent tone for 60 seconds:

• • • wav49 = 0.38kb

    • wav = 3.0kb

    • gsm = 0.32kb

Voicemail settings

Voicemail: Enable the Voicemail service. When the call is placed and no one picks up the handset after some time, the calling party will be transferred to the dialed extension voice box and offered to leave a voice message

Greeting-Mode: If your Voicemail is turned on, you can set this option to yes to play a greeting and then a busy soun

MWI extensions (comma separated): If you want your extension to be notified for multiple Voicemails, you can enter them in this field. (ex. 2002, 2003, 2004, 2005)

Mailbox: Mailbox extension number (ex. This value is the same as the extension number and cannot be modified)

Name: Full name of the user associated with the voice box (ex. This value is the same as the 'Name' field and cannot be modified).

PIN: Password used for accessing voicemail. The value of this field is set under 'Authentication: PIN' (ex. When B wants to access his voicemail, he is asked to authenticate with personal 4(four) digit PIN).

E-mail: E-mail address associated with the voice box. The value of this field is set under 'General: E-mail' (ex. When A calls B and leaves a voice message, B will get an email notification about new voice message on this email address).

Send e-mail: Whether or not to send an e-mail to the address given above

Pager e-mail: Pager e-mail address associated with the voice box (ex. When A calls B and leaves a voice message, B will get a pager email notification about a new voice message on this email address).

Greeting message: Greeting message played to users upon entering the voice box (ex. When A gets to B's voice box, the selected 'Greeting message' is played to A before he is allowed to leave a message).

Skip Instructions: Skip the instructions on how to leave a voice message. (ex. Once user A reaches the dialed voice box, if this option is set to 'Yes', A will hear the 'Greeting message', and then be transferred directly to the 'beep' sound).

Attach: Send the voice message as an attachment to the user's email. (ex. Once B gets the new voice message, if this option is set to 'Yes', the message sound file will be attached to the new voicemail notification email).

Delete After E-mailing: Delete voice message after sending it as an attachment to the user's email. (ex. Once B gets the new voice message, if this option is set to 'Yes', the message will be deleted from the voice box after it has been emailed to B).

Say Caller ID: Announce the extension number from which the voice message has been recorded. (ex. If this option is set to 'Yes', when checking voicemail, the 'From phone number {$NUMBER}' message will be heard).

Allow Review mode: Allow B to review the voice message before committing it permanently to A's voice box.

Example:

B leaves a message on A's voice box, but instead of hanging up, he presses '#'. Three options are offered to B:

• • • • Press 1 to accept this recording

      • Press 2 to listen to it

      • Press 3 to re-record your message

Allow Operator: Allow B to reach an operator from within the voice box.

Example:

B leaves a message on A's voice box, but instead of hanging up, B presses '#'.

'Press 0 to reach an operator' message played (Once '0' is pressed, user is offered the following options):

• • • • Press 1 to accept this recording (If selected, 'Your message has been saved. Please hold while I try that extension' is played and operator is dialed)

• • • Or continue to hold (If B holds for a moment, 'Message deleted. Please hold while I try that extension' is played and operator is dialed)

Operator Extension: Local extension number that acts as an operator (ex. If A's voice box has an option 'Allow Operator' set to 'Yes', all users dialing '#0' inside the voice box will reach this operator extension).

Play Envelope message: Announces the Date/Time and the Extension number from which the message was recorded (ex. Once the voice box is checked for new messages, if this option is set to 'Yes', 'Received at {$DATE} from phone number {$NUMBER}' will be played, giving more details about the message originator).

Hide from directory: This option will allow you to hide your extension from the Directory/BLF list.

Rings to answer: Number of rings before Voicemail answers the call (ex. 5)

Voicemail Delay: How long to pause in seconds before asking the user for PIN/Password. (ex. Some UADs/Phones have a tendency to garble the beginning of sound files. Therefore, the user checking the voice box, when asked for a password, would hear '...sword' instead of 'Password'. Setting this field to 1-2 seconds will provide a long enough gap to fix this anomaly).

Timezone: Sets the correct date/time stamp.

NOTE: Timezones are taken from '/usr/share/zoneinfo' system directory (ex. By setting the correct time zone, the user would always be notified of the exact date/time voice message was left on their box. Set the correct time zone if the user is located in a different time zone than CloudPBX MT).