Call Screening

This feature will offer Call Screening of all incomming calls. When someone calls the extension, the caller will be presented with a choice of the following two options

  • Say their name and wait for the call to be accepted by one of the destination numbers

  • Leave a voicemail message

NOTE: This feature is not available by default and needs to be enabled for the tennant.


  • How Call Screening Operates

Incomming call is answered by the CloudPBX and the 'Call Screening Preamble' is played. The caller then has the option to

  • Press 1 to connect the call

  • Press 2 to leave a voicemail message


If the caller wants to be connected the 'Call Screening Greeting' is played and the caller records a short message to be played to the destinations when the call is answered.

When a destination answers the user has the option to

  • Press 1 to take the call

  • Press 2 to redirect call to extensions voicemail box

  • Press 3 to transfer the call to another number

  • Press 4 to record a short message to play to caller before sending the call to voicemail.


If the caller wants to leave a voicemail message, they will be redirected to the extension's voicemail box.


  • Destination

Enter the destination to be dialled. More destinations can be added by clicking '+' on the right.


  • Delay

Number of seconds before destination is dialed.


  • Suspend

Toggles if calls are to be delivered to destination.


  • Timeout

Time out in seconds before call is considered not answered and delivered to 'Last Destination'.


  • Dial Options

Advanced dial options for all incoming calls. See Dial Options for more information.


  • Dial Type

Simultaneous - All destinations will ring at the same time.

Sequential - Each destination will ring one at the time, after the timeout call will move to next destination in line.


  • Replace Caller ID

Enter caller ID which will be presented to destinations.


  • Preamble

Preamble will be played when the call is first answered by the CloudPBX. Recording file name must start with "pivr-" in order to be displayed in the list.


  • Greeting

This Greeting is played to caller after they press 1 to be connected. Recording file name must start with "pivr_" in order to be displayed in the list.

NOTE: Preamble file name uses '-' and Greeting uses '_'


  • Pause Before Recording

Number of seconds to pause before the recorded caller name is played.


  • Max Recording Length

Maximum length of recording in seconds.


  • Greeting With Name

If this option is set to yes, the name of the extension stored in voicemail will be played to caller if available.


  • Last Destination

This is the destination that is called if all others from the 'Destination' list do not answer. If this destination is voicemail tick ‘Is Voicemail’.