These are the steps that need to be followed in order for an extension to send an alternate caller ID.

You must ensure that you have requested the tenant CLI to be opened up at the tenant level. This is done by emailing support@cloudkinnet.com.au. Without this any CLI set will be over stamped with the tenant default.

To set the CLI for the extension

• Navigate to the desired extension

• Click Enhanced Services

• Enable Caller ID (Click on the 'tick')

• Click Save

• Click the Edit Caller ID button

• Enter the desired caller ID as per the below screenshot

• Click Save