Sound Files and Greetings

Sound Files

Sounds files are greetings that are played to callers. Sounds files can be upload directly or recorded via an extension

Recording a Greeting via an Extension

Dial the following codes and follow the prompts to record a greeting from an extension

• *301 - Records a greeting that will need to be assigned to desired IVR, ERG etc.

• *303xxx - Change an existing greeting. xxx being the desired IVR, ERG etc. This will record a new greeting and once saved, it will be assign to the ERG etc.

• *304xxx - Replace an existing greeting. xxx being the desired IVR, ERG etc. This will record a greeting overwriting the existing greeting. (Not recommended)

Search

Allows for searching of greeting files. Searching for a single letter such as 'g' is all that is required.

Filenames

The use of each greeting has a required file name prefix as per below, where $NAME is the description that you can give the file.

Queues / ERG

• Queue greetings: 'queue-greeting-$NAME.gsm'

• Agent announce: 'agent-announce-$NAME.gsm'

• Periodic announce: 'periodic-announce-$NAME.gsm'

• Queue Callback Agent and Caller announce:'qc-announce-$NAME.gsm'

Ring Group

• Greetings: 'greeting-$NAME.gsm'

• Confirm Message: 'rg-announce-$NAME.gsm'

• Call Answered Message: 'rg-late-announce-$NAME.gsm'

IVR

• Greetings: 'greeting-$NAME.gsm'

DID

• Greetings: 'greeting-did-$NAME.gsm'

Rename File

• • Search for desired file

  • Click on existing file name and edit as required

  • Ensure file is ticked, left of name

  • Click 'Rename'

Delete File

• • Search for desired file

  • Ensure file is ticked, left of name

  • Click 'Delete'

Download File

• • Search for desired file

  • Ensure file is ticked, left of name

  • Click 'Download'

Upload File

• • Click 'Upload'

  • Select file

  • Click 'Open'

Listen File

• • Search for desired file

  • Ensure file is ticked, left of name

  • Click 'Listen'

  • Click 'Play' on popup window

Convert

If the file is not in the desired codec it can be converted. A file can be in multiple codecs.

• • Search for desired file

  • Ensure file is ticked, left of name

  • Click 'Convert'

  • Select desired 'Codec'

  • Click 'Convert'

TIP: CloudPBX will play only sound file types equal to enabled codecs on dialing extension.

For example, Extension 1000 has only gsm codec enabled. When the same Extension logs in as a Queue Agent by dialing '*202 + $AGENT_NUMBER', all sounds played by CloudPBX (asking for password etc...) will be in '.gsm' format.

If multiple codecs are enabled for Extension 1000 (ulaw,alaw,gsm), CloudPBX will play sound files with better sound quality (ulaw/alaw).