Remote Storage

CloudPBX now includes remote storage feature that can be used to keep your CDRs , voicemails and faxes on a remote location. You can choose between three options for remote storage: Amazon S3, FTP server or Dropbox. You can either keep these files on both locations (your CloudPBX server and remote location) or set files to be removed after the upload.

• • Enable:

  • Client Type:

  • Resources:

  • Folder Name:

  • Filename Date Format:

  • Filename Time Format:

  • Max Simultaneous Uploads:

  • Max Retries:

  • Upload Rate (Kbytes):

  • Upload Older Than:

  • Remove Files:

Sound Files

This section administers sound files used only by the current tenant. This is used to manage only greeting sound files, and overriding of the system's default sound files is not allowed.

Filter

Sound Files filter

Directory: Select directory from the drop down list to display only files located in that specific system directory.

Letter: Select letter from the drop down list to display only files with names starting with selected letter.

Type: Select type from the drop down list to display only files of that specific format.

Select among the available options (gsm, ulaw, alaw, g729, ilbc, sln) to display system sound files of that type. e.g. Selecting 'gsm' will display all system sounds with the .gsm file type)

Upload: Press Choose File button to select file from your hard drive and press upload file to upload it to your CloudPBX.

NOTE: Even if this upload method is available we strongly advise you to use CloudPBX Sound Converter to upload your sound files to the CloudPBX.

Upload button: Uploads selected file from the local computer to CloudPBX (ex. Click the 'Browse' button and select a file from your desktop. Then click this button to upload the selected file to CloudPBX)

Convert

Sound Files options

Convert: Convert the selected file to the desired codec. (ex. Select a box next to a sound file (e.g. arizona). Select a codec from the drop down menu and click on Convert. The sound file will be converted to that codec).

Rename: Renames the selected sound file (ex. Select a box next to a sound file (e.g. arizona). Change 'arizona' into 'Arizona101' and click this button to rename the selected sound file)

Delete: Deletes the selected sound file (ex. Select a box next to a sound file (e.g. arizona) and click this button to delete the selected sound file)

Download: Downloads the selected sound file to user's desktop (ex. Select a box next to a sound file (e.g. arizona) and click this button to download the selected file to your desktop)

Upload: Uploads the selected sound file from user's desktop (ex. Click on this button and select sound file from your desktop to upload it on your system)

Listen: Listen selected sound file (e.g. arizona) directly from browser (ex. Select a box next to a sound file (e.g. arizona) and click this button to listen the selected file)

TIP: CloudPBX will play only sound file types equal to enabled codecs on dialing extension.

For example, Extension 1000 has only gsm codec enabled. When the same Extension logs in as a Queue Agent by dialing '*202 + $AGENT_NUMBER', all sounds played by CloudPBX (asking for password etc...) will be in '.gsm' format.

If multiple codecs are enabled for Extension 1000(ulaw,alaw,gsm), CloudPBX will play sound files with better sound quality (ulaw/alaw).

Music on Hold

Music on Hold is music or advertisements played to callers while they are waiting for an agent or when put on hold, for example.

Content

MOH content window administers all CloudPBX MOH sound files. They are listed here with the following details

Name: MOH sound file name (ex. Motorbreath)

Class: MOH class sound file belongs to (ex. Default)

Status: MOH sound file status (ex. On/Off)

Edits the MOH file configuration (ex. Click to edit MOH file configuration)

Deletes a MOH file from the system (ex. Click to delete a MOH file from the system)

Search

Search: Search phrase (ex. Provide a search phrase here and hit enter to filter the records)

Name: Should the search filter be applied to track names (ex. Check the box to search track names)

Add/Edit Record

Add/Edit Content

Clip name: Audio file name (ex. Für Elise)

File: Displays full path to the music file on local computer. Click 'Browse' button to select a file (ex. D:\Music\Ludwig van Beethoven\Ludwig van Beethoven - Für Elise.mp3)

Convert to native formats: Convert file to Asterisk native format. (ex. .wav, .gsm, ulaw/alaw)

Class: Select a MOH class sound file belongs to (ex. default)

Status: Set the status of uploaded file(active/inactive) (ex. On/Off)

Classes

MOH classes are something like folders on a computer filled with music files. Once a MOH class is assigned to the queue, for example, all sound files that belong to 'default' class are played back in random order. MOH classes are listed here with the following details

Name: MOH class name (ex. test)

Status: MOH class system status. When disabled, sound files that belong to the class will not be played anywhere on the system (ex. On/Off)

Edits the the MOH file configuration (ex. Click to edit MOH file configuration)

Deletes a MOH file from the system (ex. Click to delete a MOH file from the system)

Search

Search: Search phrase (ex. Provide a search phrase here and hit enter to filter the records)

Name: Should the search filter be applied to class names (ex. Check the box to search class names)

Add/Edit Classes

Add/Edit MOH

Class Name: MOH class name (ex. IVR greetings)

Stream URL: In latest version of CloudPBX we implemented support for easy MoH streaming. All you have to do is to create new MoH class and enter the link to your stream in Stream URL field.

Status: Set the class status (ex. On/Off)

Sort files: Whether the files assigned to this class be played alphabetically or randomly