Reports

CDR

CDR displays detailed records of calls on the current tenant with the following details

From: Extension number from which the call was made (ex. If the call was made from extension 1001 to extension 1004, '1001' is displayed here).

To: Extension number to which the call was made (ex. If call was made from extension 1001 to extension 1004, '1004' is displayed here).

Date/Time: Date and Time when the call was made (ex. 04 Oct 2017 10:44:10)

Duration: Call duration time in hh:mm:ss format (ex. 00:12:45)

Status: Displays the call status

Example: Depending on whether a call was answered or not, this field value may have the following content:

• • • • Answered

      • Not Answered

      • Busy

      • Error

Caller ID: The caller ID for the call.

MOS (Mean Opinion Score): Displays information about the call quality (MOS) for the call. This is the average score (value and grade) for ALL channels in the call (trunk and/or extension). This score estimates call quality by taking into account the Round Trip Time (RTT), Jitter, and Packet Loss.

By clicking on the MOS score, a pop-up window will appear, providing further details, including the Average MOS, Minimum MOS, and Maximum MOS for each channel sharing the same Linked ID.

The grading scale matches the following table:

MOS Score - Grade - Color

• 4.3 or greater - A - Green

• Between 4.0 and 4.2 - B - Green

• Between 3.6 and 3.9 - C - Orange

• Between 3.1 and 3.5 - D - Orange

• Less than 3.1 - F - Red

NOTE: Access to MOS scores may be limited due to login access rights. This can be updated by contacting CK Support

NOTE: MOS Scores are only available on CloudPBXs running v7.5+

Call Recording: If a call recording is available for the call and you have access to listen to call recordings and 'Play' button will appear to the right of the call details to enable listening and downloading of the call recording.

Search/Filter

Date Range: Enter the date/time range to search for calls

Start Date/Time: Select the start date using the calendar. Enter the start time using the clock

End Date/Time: Select the end date using the calendar. Enter the end time using the clock

From: Enter the CLI of the originating party. eg 0412345678

To: Enter the CLI of the destination party. eg 1001

Status: Search calls by selecting desired call status.

ID: CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default). By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included.

TIP: After making any changes to search filter, be sure to click the search icon to view the new search results

Actions

Listen

Once the 'Listen' icon is displayed next to a call record it means that the specific call was recorded. (ex. To play recorded calls, check the box next to a 'Listen' icon and click 'Listen'. Browser will prompt you to open the sound file in your favorite audio player or to download the sound file).

Call

To establish a call between two extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension call

Caller: Extension that will make a call. Example: Provide any extension number here, 1001, for example

Destination: Destination extension that will be dialed by the 'Caller' extension (ex. To select a destination extension, first check the box next to a CDR record. This field will display two extensions listed under 'From' and 'Destination' selected record)

Transcription

TO BE UPDATED

NOTE: Transcriptions are only available on CloudPBXs running v7.5 or later

Print

Check the box next to a call record and click the 'Print' button. This action will open a new pop-up window with the printing interface.

Email

• Click on the 'Email' button to send all reports listed on a page or select a box next to a report and click the 'Email' button to send only selected ones

• Provide an E-mail address where the report is to be sent and click on the 'OK' button to proceed or 'Cancel' to abort the email action

• Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print selected records only

• Finally, press the 'OK' button to confirm an email action or 'Cancel' to abort the email action

CLIR

CLIR (Command Line Interface Record) gives detailed information about a selected call. This information is very useful for investigating what happened to the call.

Delete Recording

Deletes the recorded calls.

NOTE: For this command to be displayed, appropriate enhanced service has to be set (ex. Select a recorded call and click this button to delete it from the file system)

CSV Download

Download data as a .csv (Comma Separated Value) file (ex. Click this button to download the .csv file to your desktop)

CDR settings

Please provide a number in the 'Records per page' field

Records per page: Number of records displayed per page (ex. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)