CDR

CDR displays detailed records of all calls on the current tenant with the following details

From: Extension number from which the call was made (ex. If the call was made from extension 1001 to extension 1004, '1001' is displayed here).

To: Extension number to which the call was made (ex. If call was made from extension 1001 to extension 1004, '1004' is displayed here).

Date/Time: Date and Time when the call was made (ex. 04 Oct 2017 10:44:10)

Duration: Call duration time in hh:mm:ss format (ex. 00:12:45)

Billing: Time billed by the system (ex. 00:12:45)

Cost: Cost of the call (ex. 1.34)

Status: Displays the call status

Example: Depending on whether a call was answered or not, this field value may have the following content:

• • • • Answered

      • Not Answered

      • Busy

      • Error

      • This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active

      • This is a box used with the CDR commands to select a desired call

Search/Filter

Start Date: Select a Search/Filter start date (ex. Click on the small 'Calendar' icon next to a field and select desired date)

End Date: Select a Search/Filter end date (ex. Click on the small 'Calendar' icon next to a field and select the desired date)

From: Select whether you want to search CDRs by Destination(s) or Trunk from where the call got in (ex. Destination(s) or Trunks)

To: This field points to a Destination(s) or Trunk for which you are searching (ex. Trunk)

ID: CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default).

By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included. (ex. 61261718191)

Start Time: When searching for CDRs this is the start time on the Start Date (ex. Time in hh:mm:ss format like 10:15:30)

End Time: When searching for CDRs this is the end time on the End Date (ex. Time in hh:mm:ss format like 15:20:30)

From: If you chose Destination(s) in the From Select box, you will enter the extension from which the call came. If your selection was Trunk, you will have a Select box in this place where you can choose a trunk on the system from which the call came.

Example:

• • • • Destination(s) - 1009

      • Trunk - Sales

To: Here you will enter number of the destination or select a trunk in which the call ended up. (ex. 1007)

Status: Search calls by selecting desired call status

Example: Click on a 'Please Select' button and select one of the available fields:

• • • • All

      • Answered

      • Not Answered

      • Busy

      • Error

TIP: After making any changes to search filter, be sure to click the search icon

Actions

Listen

Once the 'Listen' icon is displayed next to a call record it means that the specific call was recorded. (ex. To play recorded calls, check the box next to a 'Listen' icon and click 'Listen'. Browser will prompt you to open the sound file in your favorite audio player or to download the sound file).

Call

To establish a call between two extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension call

Caller: Extension that will make a call

Example: Provide any extension number here, 1001, for example

Destination: Destination extension that will be dialed by the 'Caller' extension (ex. To select a destination extension, first check the box next to a CDR record. This field will display two extensions listed under 'From' and 'Destination' selected record)

TIP: After setting 'Caller' and 'Destination' extensions, click the call icon

Print: Check the box next to a call record and click the 'Print' button. This action will open a new pop-up window with the printing interface.

Email: Click on the 'Email' button to send all reports listed on a page or select a box next to a report and click the 'Email' button to send only selected ones

Email: Provide an E-mail address where the report is to be sent and click on the 'OK' button to proceed or 'Cancel' to abort the email action

Email: Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print selected records only

Email: Finally, press the 'OK' button to confirm an email action or 'Cancel' to abort the email action

CLIR

CLIR (Command Line Interface Record) details

Example: Select a desired call record and click this button to view more technical details about the call. A small popup window will open with the data.

NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team

E-mail CLIR page option enables you to send the current CLIR to desired e-mail address

Delete Recording

Deletes the recorded calls.

NOTE: For this command to be displayed, appropriate enhanced service has to be set (ex. Select a recorded call and click this button to delete it from the file system)

Download CSV

Download data as a .csv (Comma Separated Value) file (ex. Click this button to download the .csv file to your desktop)

CDR settings

Please provide a number in the 'Records per page' field

Records per page: Number of records displayed per page (ex. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)