General

Extension: Extension number. Number you dial on in order to reach local CloudPBX user associated with this extension.

Title: Users title like Mrs, Mr, and such (ex. Mrs)

Name: Name of user associated with extension e.g. John Lebowski.

E-mail: E-mail address associated with user of the extension. For example, this e-mail address can be used to send out extensions account details to the user.

Location: User's location (ex. Location like Street, City, or State)

Department: Department in company with which user is associated with e.g. Development.

User Type: Extensions can be set to make calls only, receive calls only or both make and receive calls (ex. Select 'User' to make the calls only; 'Peer' to receive the calls only; or 'Friend' for both, to make and receive calls)

DTMF Mode: A specific frequency, consisting of two separate tones. Each key has a specific tone assign to it so it can be easily identified by a microprocessor. This is a sound heard when dialing digits on touch-tone phones. Each phone has different 'DTMF Mode' (ex. By default, this field is populated automatically for supported devices. If adding other UAD/Phone select between 'inband', , 'rfc2833' or 'info' options)

RFC2833 Compensate (1.2): Compensate for pre-1.4 DTMF transmission from another Asterisk machine. You must enable this option or DTMF reception will not work

Context: Every system extension belongs to a certain system context. Context may be described as a collection/group of extensions. Default context used by the CloudPBX MT per tenant is 't-XXX' (where XXX is tenant number) and cannot be changed.

Status: Extension status/presence on the network. Rather than deleting the extension and then recreating it again later on, the extension can be activated/deactivated using this field (ex. Setting this field to 'Not Active' will disable all calls to this extension).

Active - Extension is active, it can make and receive calls.

Not Active - Extension is not active and it can't make nor receive calls.

Suspended - Extension is suspended and can't make calls to numbers other than those defined as Emergency Service numbers in Settings -> Servers -> Edit Server -> Locality (section) -> Emergency Services,

Music on Hold: On extension's level, Music on Hold is new feature introduced in version 4.1. It allows users to choose different Music on Hold class for every extension. Select the MOH (Music On Hold) class name. All sound files belonging to this MOH class will be played to users dialing this extension.

NOTE: When you select MoH class, you need to enter 'm' in Incoming Dial Option field. Entering 'm' will provide Music on Hold to the calling party until the called channel answers.

Show In Directory: Whether the extension should be shown in Remote Directory accessed through the deskphones interface.

NOTE: Device must support this feature.