Daily / Monthly Statistics

Statistics can be used to generate detailed information on the number of calls made during the day or an hour. It can also be shown on an extension basis, meaning that when you enter all the desired search information, you will get a list with the number of calls per extension on the system

Daily Statistics - Searching

Daily statistics will list the number of calls on a daily basis. This will show a list of days with the number of calls that were made/received during those days with average call time and graphs.

Date range: Click on the populated dates and select from the following options

Manually selecting a date range by clicking on a calendar
Today
Yesterday
Last 7 Days
Last 30 Days
This Month

From: Filter results by defining where the call was made from by default All will be included. Multiple numbers can be entered by putting a , between numbers (no space) eg 104,61261718191

NOTE: Depending on the filter type (drop down to the left), you will be able to show calls containing, beginning with, ending with or having the exact (equal) same number(s) as provided in this field.

To: Filter results by defining where the call was made to by default All will be included. Multiple numbers can be entered by putting a , between numbers (no space) eg 104,61261718191

NOTE: Depending on the filter type (drop down to the left), you will be able to show calls containing, beginning with, ending with or having the exact (equal) same number(s) as provided in this field.

CallerID: Filter by CallerID by default All will be included. (ex. "Tech Support" <61261718155>).

NOTE: Depending on the filter type (drop down to the left), you will be able to show calls containing, beginning with, ending with or having the exact (equal) same number(s) as provided in this field.

Trunk: Show the calls filtered on trunk basis. (ex. First select box is used to select technology of the outgoing trunk. Second field is used to enter trunk name for which outgoing calls should be shown. On second select box, select whether the string contains, begins with, ends with or contains exact same match).

Duration (sec) In these fields you can set a range for the duration of the calls in seconds. Also, both fields can be modified depending on the equality signs in select boxes like: >, >=, ==, <=, < (ex. 300 with > would mean to show all calls with duration greater than 5 mins (300 seconds))

TIP: Depending on the selection in the search section, two or three new sections with data will be opened under the search.

Daily Statistics - Results

This table will show the total number of calls per days in the date range selected in the search box.

Daily Statistics Table

DATE: Clickable date for which the total number of calls is shown

TOTAL TIME: Total time of calls on that particular day

TOTAL CALLS: Total number of calls made on that particular day

AVERAGE CALL TIME: Average call time of the calls on that particular day

GRAPHIC: This field shows the graphic representation of all calls on that day, relative to the day that had biggest total call time. Day which had biggest total call time will have 100% bar filling this field and every other day will have a bar relative to this day.

TIP: TOTAL line on the bottom of the table will show the total times of all calls in this date range, total number of calls, and the average call time of all calls in this date range.

Graph button will display the information in a graphical format.

CSV button is used to download CSV formatted file with all the statistics shown on this page.

Daily Statistics - More Detail

More detail information is available by the following options

Clicking on the 'Call Statistics Daily' or similar heading will display individual call details
- - - TENANT: Tenant that the call relates to
    - DATE/TIME: Date and time of call
    - TRUNK: Trunk details for call
    - FROM: From number
    - CALLER ID: Caller ID for call
    - TO: To number
    - DURATION: Duration of call
Clicking on a date will give an hourly breakdown of the calls for that day
- - - TIME: Hour for which the call statistics are shown
    - TOTAL TIME: Total time of calls in that particular hour
    - TOTAL CALLS: Total number of calls made in that particular hour
    - AVERAGE CALL TIME: Average call time of the calls in that particular hour

Monthly Statistics - Searching

Monthly statistics will list the number of calls on a monthly basis. This will show a list of months with the number of calls that were made/received during those months with average call time and graphs.

Date range: Click on the populated dates and select the required month range