Embedded Files
Manual Setup
To set up your Telstra Mail® manually you’ll need to know the server names and port numbers; this includes IMAP and POP configurations.
IMAP and POP both let you download emails to your phone, computer or tablet. The difference is:
IMAP syncs your email with the email server. So anything you do to your emails – like reply, delete or mark as read – will be updated on all your devices;
POP doesn’t sync your email with the mail server. So anything you do to your email will only appear on that device.
Quick tips
Quick tips
If you're switching from using POP to IMAP, your POP folder setup will be lost.
To keep these folders, log into Webmail and re-create them before you change over.
IMAP Settings
IMAP is the recommended setting for Telstra Mail customers.
Account type
Account type
Account type: IMAP
Incoming server details
Incoming server details
Incoming server address: imap.telstra.com
Incoming server port: 993
Encrypted connection: SSL
Outgoing server details
Outgoing server details
Outgoing server address: smtp.telstra.com
Outgoing server port: 465 (recommended) or 587
SMTP authentication: On
Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
Username & Password
Username & Password
User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
Password: Your Telstra email account password - REMEMBER it’s case sensitive.
Other settings to check
Other settings to check
Make sure ‘Outgoing server requires authentication’ is ticked
POP settings
Account type
Account type
Account type: POP3
Incoming server details
Incoming server details
Incoming server address: pop.telstra.com
Incoming server port: 995
Encrypted connection: SSL
Outgoing server details
Outgoing server details
Outgoing server address: smtp.telstra.com
Outgoing server port: 465 (recommended) or 587
Authentication: Yes
Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
Username & Password
Username & Password
User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
Password: Your Telstra email account password – REMEMBER it’s case sensitive.
Other settings to check:
Other settings to check:
Make sure ‘Outgoing server requires authentication’ is ticked
Old Bigpond Settings
Please note these settings are for older BigPond Email accounts.
Account type
Account type
Account type: POP3
Incoming server details:
Incoming server details:
Incoming server address: mail.bigpond.com
Incoming server port: 995
Encrypted connection: SSL
Outgoing server details:
Outgoing server details:
Outgoing server address: mail.bigpond.com
Outgoing server port: 465 (recommended) or 587
Authentication: Yes
Encrypted connection: With SSL encryption
Username & Password
Username & Password
User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
Password: Your Telstra email account password - REMEMBER it’s case sensitive.
Other settings to check
Other settings to check
Make sure ‘Outgoing server requires authentication’ is ticked
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