Groups

Call Group: Set the Call Group that the extension belongs to.
Similar to 'Context' grouping, only this option sets to which call group the extension belongs (ex. 3)

Pickup Group: Set which groups the extension is allowed to pickup by dialing '*8'. (ex. 4)

TIP: Grouping works only within a technology (SIP to SIP or IAX to IAX)

Example:

Extension A:

• • • • Call Group = 1

      • Pickup Group = 3,4

Extension B:

• • • • Call Group = 2

      • Pickup Group = 1

      • If A is ringing, B can pickup the ringing call by dialing '*8'.

      • If B is ringing, A cannot pickup the ringing call because B's Call Group = 2, and A can pickup only Call Groups 3 and 4.

NOTE: To be able to select Call Group and Pickup Group they have to be assigned to the tenant in Settings -> Tenants -> edit tenant -> Numbering Defaults (section) -> Call groups/Pickup groups.