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This guide includes features and options that are only available in the latest version of Communicator GO, which at this time is v7.5. Please ensure that Communicator GO has been updated to this version to enable all the features described.
Communicator GO requires an email address, password and host/server address to login. These details are managed via the CloudPBX extension and can be emailed directly to the user from the CloudPBX. When the app is opened and is in a logged out state the user will be presented with a login page where the details can be entered in manually.
NOTE: The user will be prompted to change their password if it has been set/reset via the CloudPBX.
Enter the supplied details, email, password and server/host
NOTE: The host/server is NOT optional and is required.
QR codes can be scanned to automatically fill in the required details to login. To scan a QR code press the Scan QR button on the login screen of the app. Then point the phones camera at the QR code and once the phone has scanned the code the details will be automatically filled in.
These are available from the following methods.
Via Email
If the an email has been sent from the CloudPBX it will contain a QR code that can be opened on another device and scanned. This QR code can only be used once because the user will be required to change the password.
Via Communicator - Desktop Version
If the user is already using and logged into the desktop version of Communicator. This code can be used every time it is required as it uses the current password
Press the hamburger menu ⋮ top right > Show Login QR Code. This will display a QR code that can be scanned.
Via CloudPBX
Log into the CloudPBX and navigate to the extension.
Under Authentication > User Password > click the Show QR Code button. This button is only available if the password is visible in clear text. To enable the button the password will need to be reset and saved before it will be available.
Once button is available a QR code will be displayed that can be scanned.
Once you have scanned a QR code and the information has been filled in, press Login.
This must first be configured in the CloudPBX, please contact your administrator/provider to do this.
Once SSO has been configured in the CloudPBX
Click SSO Login
Enter the host/server and click Continue
Click on the required SSO provider and follow the login prompts
Email QR Code
Communicator Desktop QR Code
CloudPBX QR Code
When you log into Communicator GO for the first time with a temporary password, you will be asked to change the password. The Next button will only enable once the password has been confirmed and meets the password strength requirements. After changing the password you will be logged in.
Password Strength Requirements
At least 8 characters long
1 lower case letter
1 upper case letter
1 number
1 allowed special character !@#$%^&*_-+=~`|/:;"'?
After successfully logging for the first time you may be prompted for several system security prompts to allow certain functions such as do not disturb, record audio, manage phone calls, access to contacts. These are prominent on Android devices and are required for the application to function correctly. Please accept/grant access as long as you are ok with Communicator GO having the required permissions. If any are denied Communicator GO may not function as expected.
Communicator GO is NOT compatible with any VPNs and will fail to login. Ensure that any configured VPNs are disconnected when using Communicator GO.
A call can be made several different ways
Via Phone Dial Pad
From the main Phone screen
Dial the desired number
Press 📞to make the call
Via Directory
Press Directory
Press on desired extension
Press 📞to make the call
Via Contacts or Favourites
Press Directory
Press on either Contacts or Favourites
Press 📞to the right of the desired number
Searching for a Contact
From the main Phone screen
Start dialling the name of the contact using T9
If the contact is not shown, you can scroll the list to find it
Press 📞to the right of the desired number
Making a Call - Click to Show Screenshots
Phone Dial Pad
To make a call from the phone pad
Enter the desired number
Press 📞to make the call
To make a call from the directory
Press Directory
Click on desired extension
Press 📞to make the call
To make a call from contacts or favourites
Press Directory
Press Contacts or Favourites
Search or navigate to the desired contact
Press 📞to the right of the desired number
To search for a contact
From the Phone Dial Pad
Start dialling the name of the contact using T9
If the contact is not shown, you can scroll the list to find it
Press 📞to the right of the desired number
In Communicator GO, calls are made via a data connection using the SIP protocol (aka VOIP). The data connection can be either via WiFi or mobile data.
If Use SIP over mobile networks is turned off (found in Settings > General), you will not be able to make or receive calls unless you are connected to WiFi.
The colour of the CALL button will give an indication of how the call will be made
Green - Using SIP protocol
Yellow - Using callback
Gray - Calls are not available via Communicator GO
NOTE: Callback is only available if a callback number has been set (see Callback section) and a suitable connection is available.
Android - Click to Show Screenshots
Call will be made using SIP Protocol. This is the normal operation.
Call will be made using callback. This is typical if on a mobile data connection and Use SIP over mobile networks is turned off.
Calling from Communicator Go is unavailable. This is due to Communicator GO not being able to communicate to the CloudPBX.
iPhone - Click to Show Screenshots
Call will be made using SIP Protocol. This is the normal operation.
Call will be made using callback. This is typical if on a mobile data connection and Use SIP over mobile networks is turned off.
Calling from Communicator Go is unavailable. This is due to Communicator GO not being able to communicate to the CloudPBX.
During a call using Communicator GO the following options are available:
Mute - Toggles the microphone on and off.
Speaker or Audio - Change the audio destination between phone, speaker and bluetooth if connected.
Hold - Place the call on hold, press again to resume the call.
Options - Will display a pop up with options to transfer the call to another number or switch the call between your connected devices.
Invite - Add another party to the existing call creating an ad hoc conference.
Keypad - Displays the phone keypad to dial keys during a call.
To the right of the call timer is a call quality indicator. Pressing on the indicator will display further information.
MOS Score - A calculated number indicating overall call quality, anything above 4 is preferred
Round Trip - Indicates how long it takes for packets to get to/from the CloudPBX, 100ms or lower is preferred
Packet Loss - Percentage of packets are that failing to reach the CloudPBX, anything other than 0% indicates an issue
Jitter - Indicates the variation in packets arrival time. Lower the better
NOTE: If a normal mobile call comes in during an ongoing Communicator GO call and is answered the Communicator GO call will automatically be put on hold and when the mobile call is ended the Communicator GO call will be automatically resumed.
Call Quality - Click to Show Screenshots
To the right of the call timer is a call quality indicator. Pressing on the indicator will display further information.
MOS Score - A calculated number indicating overall call quality, anything above 4 is preferred
Round Trip - Indicates how long it takes for packets to get to/from the CloudPBX, 100ms or lower is preferred
Packet Loss - Percentage of packets are that failing to reach the CloudPBX, anything other than 0% indicates an issue
Jitter - Indicates the variation in packets arrival time. Lower the better
There is two options when transferring a call
Transferring the call to another number
Transferring the call to another device
To transfer the call to another number
From the Ongoing Call screen, press Options > Transfer Call
The call transfer screen will appear where the destination is set, either from a contact list (see Directory section for more information) or a number can be entered.
Once a number has been selected, two buttons will become active for Direct and Supervised transfers at the bottom of the screen.
Direct Transfer - the call will be immediately transferred to the selected number and Communicator GO will become idle.
Supervised Transfer - the current call will be placed on hold whilst a new call is made and you introduce the call
Once the call has been introduced press Complete or Cancel as required.
To transfer the call to another device registered to your extension, from the Ongoing Call screen, press Options > Switch Device.
Then select the desired device from the list and press OK
Ring all my Devices - Rings all your devices at once
Softphone - Communicator Desktop Version
Deskphone - A physical phone
Mobile App - Communicator Go
Plus any external numbers that are listed for your extension (eg your mobile number)
The selected device/s will start ringing where you can answer and continue the call.
Transferring - Click to Show Screenshots
Press Options
Options Menu
Press Transfer Call to transfer the call to another number
Press Switch Device to send the call to another device registered to your extension
Select a contact or enter a number directly
If selecting a contact do so from the available lists
After selecting or entering destination
Press either Direct or Supervised to transfer the call
If doing a supervised transfer Complete or Cancel as required
Transferring to another device options
Select the desired option
Press OK
NOTE: Any external numbers listed on your extension will also appear on this list
There is two ways of creating a conference call.
To create an ad hoc conference
From the ongoing call screen press Invite
Select a contact from the various lists (see Directory for more information) or dial a number using the 123 button in the top right
Press Invite (bottom right)
When the call is answered all parties will be a part of the conference
To create an instant conference
From the main Communicator GO screen press Conferences at the bottom of the screen
Press + to start creating an instant conference
Select required contacts from the various lists (see Directory for more information) or dial a number using the 123 button in the top right
Once all parties have been selected
Press Invite (bottom right)
When the call is answered all parties will be a part of the conference
To manage the conference from the ongoing call screen, press Participants.
Additional parties can be added by pressing Add User at the bottom of the screen
Parties can be Muted or Removed using the hamburger menu ⋮ next to the party
Conferencing - Click to Show Screenshots
To start a conference from an ongoing call
Press Invite
Select a contact from the available lists
Press the 123 button top right to dial a number directly
Press Invite to start an ad hoc conference
To start an instant conference
Press Conferences
Press + to create an instant conference
To start a conference with an external party dial their number using the 123 button in the top right
Once all parties have been selected
Press Invite to start conference
Ongoing conference screen
Managing conference participants
Press Participants
Options to Mute or Remove a party
Contacts within Communicator GO are viewed through the directory page by pressing Directory at the bottom of the screen. This will bring up a screen where the multiple contact lists can be viewed using the buttons along the top of the page.
Directory - Internal extensions
Contacts - Lists of external contacts. This then has two further sub options of
Local Phonebook - Personal contacts on the device
Central Phonebook - External contact list provided by the CloudPBX
Toggle between these lists by pressing the double arrows ⇄
The Central Phonebook can be synced with the CloudPBX by pressing the refresh button ↺
Favourites - Internal extensions that have been favourited
On each of the pages there is a search button in the top right of the screen that will search the current visible list for faster access.
Extensions from the internal directory can be added to the favourites list for faster access when making a call and transferring etc.
To add an extension as a favourite
From the internal Directory screen press on a Contact to view the options and press Favourite.
Departments are a way to group extensions within the CloudPBX for easier management and filtering. In Communicator GO internal contacts can be filtered by department. Departments are created and managed from within the CloudPBX, contact you system administrator for more information.
From the Internal Directory page
Press the hamburger menu ⋮ or ≡ top right
Select the required Department. Uncategorised are those extensions that do not belong to a department.
Select Sorting preference. 'By Online Status' will put those online and available at the top
Select View/Display preference
Press Close or ❮
Directory, Contacts and Favourites - Click to Show Screenshots
Internal Directory
Local Phonebook
Central Phonebook
Press ⇄ to change between Local and Central phonebooks
Press ↺ to re-sync the Central phonebook
After opening an internal contact
Press Favourite to add contact to favourites list
Favourites list
Filtering Internal Directory View
From Internal Directory Page
Press the hamburger menu ⋮ or ≡ top right
Select a Department from the list
Set Sorting and View/Display preferences
Press Close or ❮
There is no call park feature in Communicator GO however you can still use call park via access codes. As such there is no way to visually see if calls are on park or any details about a parked call.
See Transferring a Call for more information
From the Ongoing Call screen, press Options > Transfer Call
Manually enter the destination 700
Press Supervised
Wait for the park location to be announced (typically 701, 702 etc)
Complete the transfer
Dial the desired park location (eg 701, 702 etc)
You will be immediately be connected to the parked call
NOTE: It is assumed that all access codes are using the CloudPBX defaults. Contact your system administrator if your CloudPBX is using alternate codes
Call history is synced between Communicator GO and Communicator Desktop applications. To access call history on Communicator GO
From the main Phone screen
Press the clock 🕔 in the top right of the screen
The icon will indicate if the call was received, dialled or missed. Pressing on an entry more information will be displayed. Pressing the phone icon 📞 on the right of an entry will call the number.
Within Communicator GO voicemails (VM) are managed from within Voicemail section accessed from the menu. When a new VM is left, a notification will be displayed on the menu button of Communicator GO.
Android: Press the hamburger menu ≡ top left > Voicemail
iPhone: Press More bottom right > Voicemail
From the Voicemail screen
Press the Voicemail
Press Play ▷
With a VM open
Press the hamburger menu ⋮ top right > Delete
From the Voicemail screen
Android
Press and hold on a VM
Press on any others that are to be deleted
Press the Trash 🗑 button middle top right
iPhone
Press Edit
Press on VMs that are to be deleted
Press Delete All
With a VM open
Press the hamburger menu ⋮ top right > Move to Archive/Move
From the Voicemail screen
Android
Press and hold on a VM
Press on any others that are to be deleted
Press the Archive ⬇ button far top right
iPhone
Press Edit
Press on VMs that are to be archived
Press Move All
Voicemail - Click to Show Screenshots
Voicemail notification
Android: Top left
iPhone: Bottom right
Accessing Voicemail
Android: Press hamburger menu ≡ top left > Voicemail
iPhone: Press More bottom right > Voicemail
Voicemail screen
To Listen to Voicemail
Press on voicemail
Press Play ▷ to listen to voicemail
Delete or Archive Voicemail
Press the hamburger menu ⋮ top right
Press Delete or Move
Delete or Archive Multiple Voicemails
Android: Press and hold on a voicemail
iPhone: Press Edit
Select desired voicemails
Press Delete or Move
An instant chat feature is available for chatting between all Communicator clients. The chat history is synced between the various sessions logged in with the same account. When a new chat is received, a notification will appear in the system tray of the phone and also on the Chat icon at the bottom of Communicator GO.
Press Chats at the bottom of the screen
From Chat Screen
Press +
Select participants from the list
Press Start Chat
From a Contact Card
Press Chat
From within a chat session
Press + bottom left
Press Gallery, Photo or File to send attachment
A reaction can be left against a message by clicking the on smiley face next to the message and pressing on the desired emoji
From an Existing Chat NOTE: this will create a new group chat and previous one on one chat history will not be shown
Press ⋮ top right > Info
Press Add Participants
Select participants from list
Press Add Contact
From Chat Screen
Press +
Select participants from list
Press Add Contacts
Optional: Set Group Name
Optional: Create as Shared Group - A shared group allows new participants to view chat history, instead of just new messages
Android: Press ⋮ top right > Info from within the group chat
iPhone: Press info ⓘ top right from within the group chat
From the information page for a group chat the following options are available
Set Group Avatar (Chat Admin Only)
Press Edit button next to the current Avatar
Renaming the Group (Chat Admin Only)
Press the group name
Transform to Shared Group
A shared group allows new participants to view chat history, instead of just new messages
Mute Notifications
Turn on/off notifications for the group chat - For you only
Starting a Conference Call with Group Members
Press the Phone icon
Starting a Meeting with Group Members
Press the Meeting icon
View Media & Files
Press the File Search icon
Managing Members (Chat Admin Only)
Press Add Participant to add another party
Press on a member to remove them
Options to Leave Group or Delete Group are also available from this screen
Long pressing on a message displays options to
Reply to message
Copy message
Select Text
Forward message
Pin message to top of chat
Info - Only available in group chats. Give delivery and seen status of messages
Delete message
Long pressing on a chat session displays options to
Pin Chat
Mark as Unread
Delete Chat
To send a voice message press on the microphone to start recording
Once finished speaking press stop ⬛
Press delete 🗑 to delete message
Press send ➤ to send message
Press play ► to listen to voice message
All messages are first sent to the server before being sent to each party. Next to each sent message is combination of tick marks ✓ or a clock 🕔 to indicate the status of the message.
Clock 🕔 - Message is waiting to be sent to the server
Single Gray ✓ - Message has been sent to the server
Dual Gray ✓ - Message has been sent to recipients
Dual Blue ✓ - Message has been seen by recipients
Chat - Click to Show Screenshots
Chats Screen
To start a chat
Press +
Select parties
Press Start Chat
To start a chat from a contact card press Chat
Chat Session
Sending attachments with chat press + (bottom left)
Press Gallery, Photo or File
A reaction can be left against a message by clicking the on smiley face next to the message and pressing on the desired emoji
In app notification on Chat icon
Creating a group chat
Press +
Select participants
Press Add Contacts
Optional Group Chat Settings
Set Group Name
Create as Shared Group - A shared group allows new participants to view chat history, instead of just new messages
Group Chat Options
Android: Press ⋮ top right > Info from within the group chat
iPhone: Press info ⓘ top right from within the group chat
From the information page for a group chat the following options are available
Set Group Avatar (Chat Admin Only)
Press Edit button next to the current Avatar
Renaming the Group (Chat Admin Only)
Press the group name
Transform to Shared Group
A shared group allows new participants to view chat history, instead of just new messages
Mute Notifications
Turn on/off notifications for the group chat - For you only
Starting a Conference Call with Group Members
Press the Phone icon
Starting a Meeting with Group Members
Press the Meeting icon
View Media & Files
Press the File Search icon
Managing Members (Chat Admin Only)
Press Add Participant to add another party
Press on a member to remove them
Options to Leave Group or Delete Group are also available from this screen
Long pressing on a message displays options to
Reply to message
Copy message
Select Text
Forward message
Pin message to top of chat
Info - Only available in group chats
Delete message
Long pressing on a chat session displays options to
Pin Chat
Mark as Unread
Delete Chat
To send a voice message press on the microphone to start recording
Once finished speaking press ⬛
Press 🗑 to delete message
Press ► to review voice message
Press ➤ to send message
Press ► to listen to voice message
Message Status Indication (left to right)
Message is waiting to be sent to the server
Message has been sent to the server
Message has been sent to recipients
Message has been seen by recipients
SMS messages can be sent and received from within Communicator GO. To be able to use the SMS feature your extension needs to have a SMS number assigned. Please contact your system administrator to enable the SMS feature.
NOTE: Only SMS (text) messages are able to be sent and received. MMS (picture) messages are not supported.
NOTE: SMS messages can only be sent to a single number, group SMS messages are not available.
An extension can only be assigned one SMS number.
This can be a standalone number where only a single extension has access to the SMS number and messages, similar to having a separate mobile device for each person.
Or a SMS numbered can also be assigned to multiple extensions (Shared SMS Number). This allows all assigned extensions to send, receive and view SMS messages from a single SMS number. NOTE: All assigned extensions will be notified of incoming SMS messages, and be able to view all SMS messages.
Android: Press the hamburger menu ≡ top left > SMS
iPhone: Press More > SMS
Press +
Select from Directory or Contacts. See Directory and Contacts for more information
Or press 123 top right to enter a number directly
Press on the desired conversation
SMS - Click to Show Screenshots
SMS Screen
Start a SMS conversation
Press +
Select from Directory or Contacts. See Directory and Contacts for more information
Or press 123 top right to enter a number directly
SMS Conversation Screen
From the meetings screen users can join, manage and create meetings.
Android: Press the hamburger menu ≡ top left > Meetings
iPhone: Press More > Meetings
Press the +
Press Create an Instant Meeting
Press Add Participants to add internal contacts
Press Invite Participants by Email to add external contacts
Enable Public option if required
Press Start
Press the +
Press Join an Active Meeting
Enter Meeting Number
Press Join
Press the +
Press Schedule a Meeting
Enter Title and Description for meeting
Set Date, Starting Time and Duration for meeting
Set Recurring settings as required
Enable Public option if required
Press Add Participants to add contacts
Press Done to schedule meeting
The active meetings screen has the following options
Mute/Unmute - Enables or disables the microphone
Video - Turns your camera on and off
Participants - Displays the list of participants (Organisers can toggle camera and microphone of participants)
Reactions - Raise hand to notify organiser or send emoji reactions
Chat - Display in meeting chat window
Leave - To leave the meeting (Organisers have option to end meeting)
Meeting Information (Top right) - Displays meeting information and settings
Meetings - Click to Show Screenshots
Meetings Main Screen
Android: Press the hamburger menu ≡ top left > Meetings
iPhone: Press More > Meetings
Press the +
To Join, start or schedule a meeting
Starting an Instant Meeting
Press the +
Press Create an Instant Meeting
Press Add Participants to add internal contacts
Press Invite Participants by Email to add external contacts
Enable Public option if required
Press Start
Press Add Participants to add internal contacts
Press Invite to add to meeting
Press Invite Participants by Email to add external contacts
Join a Meeting
Press the +
Press Join an Active Meeting
Enter Meeting Number
Press Join
Schedule a Meeting
Press the +
Press Schedule a Meeting
Enter Title and Description for meeting
Set Date, Starting Time and Duration for meeting
Set Recurring settings as required
Enable Public option if required
Press Add Participants to add contacts
Press Done to schedule meeting
Active Meeting Screen
Mute/Unmute - Enables or disables the microphone
Video - Turns your camera on and off
Participants - Displays the list of participants (Organisers can toggle camera and microphone of participants)
Reactions - Raise hand to notify organiser or send emoji reactions
Chat - Display in meeting chat window
Leave - To leave the meeting (Organisers have option to end meeting)
Meeting Information (Top right) - Displays meeting information and settings
Meeting Information (Top right) - Displays meeting information and settings
Copy Meeting Number - To send to someone to enter into Communicator
Copy Invite Link - To send to someone to join via web browser
Switch to Public Meeting - Toggle public meeting on/off
Display Participants Name on Video
Turn off Sound on Chat Message Received
Disable Reactions
Mirror my Video
Participants Screen - Only organisers have option to toggle microphone and camera for other participants
Reaction Options
Raise hand to notify organiser
Send emoji reactions
Chat Screen
Leaving the Meeting - Only organisers can end the meeting
The presence of other extensions is viewable within Communicator GO and is displayed as a little icon on the lower right of the avatar. In addition to the icon a short message can also be set, this is displayed on the contact card.
Presence Statuses Icons Are
Available - No Icon
Away - 🕗 Clock Icon
Busy - Red Icon
DND - ⛔️ Unavailable Icon
On a Call - 📞 Phone Icon
Unknown - Dark Grey Icon
Android
Press the hamburger menu ≡ top left > Presence
iPhone
Press More > Profile
Press on current presence status
Set Status
Available Statuses are
Available
Busy
DND
Away
Enter a custom message if desired
Select how long the presence is to be displayed
Options are
Today
1 Hour
4 Hours
8 Hours
12 Hours
2 Days
5 Days
This Week
Always
Set Phone DND as required
Press OK
Presence - Click to Show Screenshots
Available
Away
Busy
DND
On a Call
Unknown, including last seen date if available
Custom Message
To Set Presence
Android: Press the hamburger menu ≡ top left > Presence
iPhone: Press More > Profile > Press on current presence status
Set Status
Enter a custom message if desired
Select how long the presence is to be displayed for before going back to available
Set Phone DND as required
Press OK
To change your avatar
Android
Press the hamburger menu ≡ top left > Press on Avatar
iPhone
Press More > Profile
Press the edit icon ✏️ bottom left corner of the avatar
To clear the avatar press on Reset to Default Avatar
Select image source
Once picture is taken or image selected, move and resize the cropping square to highlight the desired avatar
Press Save/Choose when finished
Avatar - Click to Show Screenshots
Press the edit icon ✏️ bottom left corner of the avatar
Select image source
Select Image
Move/resize the cropping square to highlight the desired avatar
Press Save/Choose when finished
New avatar saved
Communicator GO dashboard incorporates call information and easy control of Enhanced Services.
To Access the Dashboard
Android: Press Dashboard
iPhone: Press More > Dashboard
From the Dashboard the following information and options are available.
Presence - Press presence status below extension name to access presence settings
Today's Calls - A Summary of call details for the day
Recent Calls - The last 3 calls. Pressing Show All will take you to the Recents page.
Quick Actions - Start a conference, chat, send SMS or meeting
Call Options and Voicemail - Options to manage callback settings, call forward immediate, caller ID and voicemail
Favourites - Displays favourited extensions, max of 10. Pressing Show All will take you to the Favourites page.
Dashboard - Click to Show Screenshots
To Access the Dashboard
Android: Press Dashboard
iPhone: Press More > Dashboard
Dashboard
Presence
Today's Calls
Recent Calls
Quick Actions
Dashboard
Call Options and Voicemail
Favourites
This is a summary of the settings menu, to access the settings menu
Press the hamburger menu ≡ top left > Settings
General
Use SIP Over Mobile Networks - See Calling Methods
Enable Push Notifications - See Push Notifications
Call Waiting - Toggles Call Waiting on/off
Debug Notification - Only turn on if advised by technical support
Enable QoS - Should be off unless advised otherwise
DTMF Delay - Leave at default
Audio Codec Priority - Codecs are managed in CloudPBX.
Opus Configuration - Information about the Opus codec
Automatically Format Outbound Numbers - Leave unticked
Normalise Phonebook Numbers - Displays contact numbers in E.164 format
Allow Handling Outgoing Calls - Adds Communicator GO in list of apps to make an outbound call
Accumulate Unread Count - Include thread unread count in total unread chat count
Phone
Dialer Contact Sources - Enable or disable sources to be included when searching for contacts from dial pad
Meetings
Toggle various meeting settings
Security
Biometric Unlock - Requires biometric authentication to open app
My Phone Numbers
Manage external numbers that you can be contacted on. This is the same list that appears in callback
CallBack
See Callback
Profile
Displays Profile page
Theme
Toggle between Light and Dark themes
Sounds
Ringtone - Set ringtone for incoming calls
Dialpad Tones - Turns dialpad tone on/off
Notification sounds - Adjust settings for chat notifications etc
Mute Call Ringtones - Turn off ringer for calls, but still receive notification
Video
Security camera integration
Licences
View software licence information
Storage and Media
Cleanup media and files from file system
Feedback
Provide Feedback on application
About
Displays Communicator GO version
Press More > Settings
General
Use SIP Over Mobile Networks - See Calling Methods
Audio Codec Priority - Codecs are managed in CloudPBX.
Push Notifications - See Push Notifications
DTMF Delay - Leave at default
Optimise SIP for Mobile Data - See iPhone Telstra Settings
Use E.164 Numbers Formatting - Displays contact numbers in E.164 format
Integrated Calling - Add Communicator GO calls to system call history
Phone
Dialer Contact Sources - Enable or disable sources to be included when searching for contacts from dial pad
Security
Biometric Unlock - Requires biometric authentication to open app
My Phone Numbers
Manage external numbers that you can be contacted on. This is the same list that appears in callback
CallBack
See Callback
Sounds
Ringtone - Set ringtone for incoming calls
Disable Dialpad Sound - Turns dialpad sounds on/off
Theme
Toggle between Light and Dark themes
Notifications
Lists system notifications
About
Displays Communicator GO version
Licences
View software licence information
Storage and Media
Cleanup media and files from file system
Feedback
Provide Feedback on application
Settings - Click to Show Screenshots
Setting Menu
Callback is useful when Communicator GO is having issues registering, or when the data connection quality is poor. When making a call via the callback function the CloudPBX will call your normal mobile number (eg 0412 345 678) and once answered will then make a call to destination number and join the two calls together. The called party will see your normal Communicator GO CLI and not your mobile number.
When starting Communicator GO for the first time you may see a tip pop-up about callback with the following options
More: To see additional information about callback functionality.
Later: To dismiss the callback tip pop-up.
Open Settings: To set your mobile number for use with callback.
To set/update the callback number
Android
Press the hamburger menu ≡ top left > Settings > Callback
iPhone
Press More bottom right > Settings > Callback
Press Add Number
Select Australia from the list
Enter a label for the number
Enter the mobile number
Press Add
Press the circle ◯ to set the entered number as the active callback number.
Toggle Always use callback for outgoing calls is required
Multiple mobile number can be set by pressing the hamburger menu ⋮ top right > Add Number. However only one number can be active at a time.
To make a call using callback after entering a number on the dial pad long press the call button.
Callback - Click to Show Screenshots
Callback Settings
Press Add Number
Select Australia, enter label, enter number, press Add
Press ◯ to set callback number
Callback number set
When using an iPhone on a 4G/5G connection there is a known issue where Communicator GO fails to register. This is mainly with the Telstra network, however we are also starting to see this issue on other mobile carriers. This is due to the carrier's IPv6 implementation. If the device is connected to WiFi it is not affected, it is only when using 4G/5G mobile data.
To resolve the issue the following setting needs to be changed
Press More > Settings > General
Turn off Optimise SIP For Mobile Data
To know if you are affected by this issue an alert will be displayed in the top left of Communicator GO which if pressed will display the following notification
Not registered to VoIP Service!
Account is not registered to VoIP (SIP) and will not be able to make SIP calls. This may
occur because connection to SIP service could not be made over TCP/TLS protocol
or Internet connection is down.
iPhone 4G/5G Settings - Click to Show Screenshots
Alert notification top left
Press More > Settings > General
Turn off Optimise SIP For Mobile Data
Quitting Communicator GO will close the application and you will no longer be able to make or receive calls. Signing out of Communicator GO allows you to log in as a different extension.
Android: Press the hamburger menu ≡ top left > Quit
iPhone: Press More > Quit
When selecting Quit from the menu there are two options
Sign Out
Communicator GO will be logged out and the password will need to be entered before logging in again.
Quit
This will quit Communicator GO and will log automatically back in when reopened.
NOTE: After Signing Out or Quitting you will not receive any calls or chats etc until Communicator GO is opened again and logged back in. This is also the same if Communicator GO is Forced Closed in Android.
Quit - Click to Show Screenshots
Android: Press the hamburger menu ≡ top left > Quit
iPhone: Press More > Quit
Sign Out: Communicator GO will be logged out and the password will need to be entered before logging in again.
Quit: This will quit Communicator GO and will log automatically back in when reopened.