To add a DID on the system you need to be on the master tenant where you can add and set DID options in regard to the tenant which will use it, the trunk from which the DID is dialed, etc. Clicking on 'Add DID' will open standard DID options

Basic DID settings

Tenant: Select which tenant will use this DID (ex. CloudKinnekt-T1)

Trunk: Select which trunk the DID will pick up calls from. (ex. If you select 'CloudKinnekt-T1' for example, DID will wait for any incoming calls over that trunk and then will pass the call further based on the settings below).

DID/Channel (start): Provide a DID number here (e.g. 61261718191) (ex.If the selected 'Trunk' is PSTN or VOIP, set the line number here).

E.164 number (start): A DID number in E.164 format 'INTERNATIONAL PREFIX + AREA CODE + PHONE NUMBER' ( 61 2 61718191 ) If provided here, this number will be used by 'CloudPBXMT: Networks' and will be dialed over the Internet rather than the PSTN trunk. If the 'Range' field is set to 'Yes', provide the DID/Channel (start) number in E.164 format here (ex. If your DID number = 0261718191, and you live in Canberra/Australia, your E.164 number is 61261718191)

Advanced Options

A click on the 'Advanced Options' button will open more detailed DID options

Edit DID

Status: Set the DID status on the network (ex. Rather than deleting the DID you can deactivate it by selecting 'Not Assigned' and restore it back with 'Active')

Range: Some providers offer a range of numbers over a single trunk. Set whether this DID should be used to transfer a range of numbers to some CloudPBX MT destination. (ex. John has bought 100 DID numbers from a provider (61261718100 - 61261718199) and wants all calls coming from these to be transferred to lobby queue. He needs to set this options to 'Yes'. Set 61261718100 to (start), 61261718100 to (end) fields. Set 'Destination'='Queues' and 'Value'=Queue number(e.g. 1000)).

DID/Channel (end): Some providers offer a range of numbers over a single trunk. Set whether this DID should be used to transfer a range of numbers to some CloudPBX MT destination. (ex. John has bought 100 DID numbers from a provider (61261718100 - 61261718199) and wants all calls coming from these to be transferred to the lobby queue. He needs to set 'Range'='Yes'. Set 61261718100 to (start) and 61261718100 to this field. Set 'Destination'='Queues' and 'Value'=Queue number(e.g. 1000)).

Force Codec: Force a codec to all calls going over this DID (ex. Select G.711 ulaw from the list to force all calls going over this DID to this codec)

E.164 number (end): A DID number in the E.164 format 'INTERNATIONAL PREFIX + AREA CODE + PHONE NUMBER' (61 2 61718191) . If 'Range' field is set to 'Yes', provide the DID/Channel (ex. If your DID number = 0261718191, and you live in Canberra/Australia, your E.164 number is 61261718191)

Country: Select the country that this DID number belongs to (ex. If the DID number is in the Australia format (e.g. 612****), select Australia here)

County: The state that the DID number belongs to (ex. If the DID number is in the Australia format (e.g. 612****), 2 is NSW/ACT, so type NSW/ACT here)

City: The city that the DID number belongs to (ex. If the DID number is in the Australia format (e.g. 612****), 2 is in Sydney, so type Sydney here)

Area Code: The area code that the DID number belongs to (ex. If the DID number is in the Australia format (e.g. 612****), type 2 (the area code for NSW/ACT))