Queues Settings

General

Persistent Members: In case of PBXware, restart agents will not log off. (E.g., On, Off)

Share Wrap-up time: If one agent is a member of more queues, for example, Q1 and Q2, and for Q1, the wrap-up time is set to 5s, but in Q2, the wrap-up time is not set. By turning on this option, Q1 and Q2 will share the same wrap-up time for the common agent. (E.g., Yes, No, Not Set)

Abandoned check interval (min): How often to check for abandoned calls. (E.g., 60)

Statistics

Queues filter: Choose Queues filter to load ALL used or currently active Queues. (E.g., Active)

Queue members filter: Choose Queues members to filter to load ALL used or currently active Queues. (E.g., Active)