v7.3.0.1

October 9, 2024

Bug Fixes & Improvements

• Fixed an issue where Pause reasons are missing within the Agent panel.

• Fixed an issue where in some cases the application doesn’t show a security certificate warning when using OpenSSL.

v7.3.0

September 24, 2024

Features

• Transfer calls to voicemail via drag and drop.

Meeting Module

• Meeting attendance reports.

• Screen-sharing pause notification.

• Scheduled Meeting Notification.

Contact Center Module

• Agent&Supervisor App: Implemented typing indicator and sneak peek feature.

• Agent&Supervisor App: Implemented an Email signatures feature.

• Agent&Supervisor App: Added support for displaying “seen” events.

Bug Fixes & Improvements

• Added configurable options for MSI deployment: ENABLED_PHONE_MODES, DEFAULT_PHONE_MODE, AUTO_UPDATE, SSO_LOGIN.

• Added an option to download updates in the background and install them on the next application launch.

• Added the sha256 checksum for MSI installers to the latest dir.

• The contact sign-in notification option is now turned off by default.

• Fixed an issue where the chat sync was not being restarted upon re-login.

• Fixed an issue where the uninstall via MSI package wasn’t working.

• Fixed an issue where the copy option inside the chat input field did not work.

• Improved performance while loading Outlook calendars.

• If the MMS feature on the server extension level is disabled, hide it in the Communicator desktop application.

• The answer button color has been changed to green.

Meeting Module

• Added the ability to click on the link within the meeting detail description section.

• Fixed an issue where the meeting list was not updated after editing a recurring meeting.

• Fixed an issue with the Recording tab not displaying the correct information.

• Fixed an issue when recording for screen sharing was not saved when switching between displays.

• Fixed an issue with closing the floating screen-sharing window, which led to an inability to proceed with the meeting.

• Fixed an issue with the search field not working within the Recordings tab.

• Fixed an issue with the Wrong “Total Presence” time in the attendance report.

• Fixed an issue in the Outlook plugin where the Cancel Meeting button did not show after the meeting was scheduled.

• Fixed an issue in the Outlook plugin where a meeting is not deleted from the meeting list after it is not sent from Outlook.

• Fixed an issue where double click did not work within the meeting chat input field.

• Fixed an issue where the app froze when selecting a new share screen while screen sharing is still in progress.

• Fixed an issue where the clickable link in the description filed on a mail client did not work.

• Fixed an issue where the Participants field in the Attendance tab displayed invited instead of active participants.

• Fixed an issue where the participants’ counter did not display the correct number of participants after removing them from the meeting.

• Fixed an issue where the Meeting Details section did not display the correct data for the finished meetings selected within the previous tab.

• Fixed an issue where Ctrl+C did not work in a meeting chat.

• Fixed an issue where Calendar URL sync did not work.

• Refactored Communicator to avoid sending a meeting invite from the client.

• Move the raise hand button to a more suited position.

Contact Center Module

• Agent&Supervisor App: Fixed an issue with the Agent Profile view.

• Agent&Supervisor App: Fixed an issue where messages were incorrectly displayed during ticket selection within the unassigned list.

• Canned Responses: Limited actions that agents can perform inside the Canned Responses module.

• Contacts: Added Facebook user ID in the Contacts table and enabled column toggle.

• Contacts: Limited actions that agents can perform inside the Contacts module.

• Conversations: Displayed contact details inside the Conversations tab.

• Contacts: Fixed an issue with opening the “How to format a CSV file” dialog.

v7.2.0

May 14, 2024

Features

• Transform standard group to shared group.

• Ability to set the group chat icon up.

Meeting Module

• Schedule a meeting from the chat.

• Store & show chat history in the Previous Meetings List.

• Avatars for external participants.

• Screen sharing notifications.

• Screen sharing starting message - Notification on the viewer’s side.

• Participants can now see the shared screen - Notification on the presenter’s side. 

Contact Center Module

• Agent&Supervisor App: Integrated WhatsApp and Facebook into the list of supported communication channels.

• Agent&Supervisor App: Implemented the geolocation feature within the Agent interface.

• Agent&Supervisor App: Added Canned templates to streamline message composition.

• Agent&Supervisor App: Introduced templates for WhatsApp messages to enhance communication efficiency.

• Contacts: Implemented the Contacts Module for streamlined contact management.

Bug Fixes & Improvements

• Added support for emojis in the SMS window.

• Added the ability to download voicemail GSM files if they cannot be played.

• Added the ability to force default input/output devices on Linux to avoid softphone crashes.

• Added the ability to use the default phone mode set on the server.

• Added overlays for unsupported files and too many files when dragging onto the Chat window.

• Added the send user language code when opening OSC for localization.

• Added utf8 support when setting/storing the extension password.

• Added new EULA for 7.2.

• Fixed an issue with wrong content types in the CRM API.

• Fixed an issue with the unread conversations menu when there were too many menu items.

• Fixed an issue with the .NET installer not being found.

• Fixed an issue where the wrong user ID would be logged in chat dialogistic logs.

• Fixed the “Set away from Desktop” option for Linux.

• Fixed an issue where the app crashed on macOS when using the OpenSSL backend while fixing the certificate chain during the profile wizard.

• Fixed an issue where the app restarted after a crash.

• Fixed an issue when the session’s unread count was not cleared if another user saw the message before the current one.

• Fixed an issue with the translatable file picker filter when picking the user avatar.

• Fixed an issue with the Call Quality Indicator while On Hold.

• Fixed an issue where the recorded message was not played after the Start recording button was pressed.

• Fixed an issue where the PWproxy was not handling the busyness level properly.

• The Yealink library no longer ships with the application. Instead, it is now available to be downloaded on demand.

• Improved authentication error handling when client and server times are not in sync.

• Updated the Yealink library.

• Increased auth tokens lifetime.

• Made CRM contacts sync timeout configurable.

Meeting Module

• Changed the message Kick from audio to Remove from audio.

• Fixed an issue where the Recurring checkbox was disabled when copying a meeting.

• Fixed an issue where the Invite notification for recurring meetings did not disappear.

• Fixed an issue where Participants could not see the shared screen.

• Fixed an issue where the remote control mouse pointer incorrectly appears on the wrong screen in a multi-monitor setup

• Improved the Outlook plugin to open a meeting window instead of an appointment when double-clicking on the calendar.

• Fixed an issue with the Outlook plugin where a meeting wasn’t updated after being dragged and dropped onto the calendar.

Contact Center Module

• Agent&Supervisor App: Added informational messages regarding login changes specifically for Supervisor editions.

• Agent&Supervisor App: Resolved an issue where CC dialogs were not remaining on top of the app as intended.

• Conversations: Implemented a Total Field Counter for Active and Closed Conversations within the Conversations module.

• Conversations: Redesigned the customer information display within the Conversations tab to provide better contextual understanding.

• Conversations: Updated icons associated with the ‘Channel’ filter to improve the user experience.

• Dashboard: Enhanced the dashboard with various UI/UX improvements.

v7.1.4

April 19, 2024

Bug Fixes & Improvements

Meeting Module

• Fixed the bug where the recurring checkbox is disabled when copying a meeting.

• Fixed the bug to rename the email from the text field when it is added to the list in the schedule dialog.

• Fixed the issue with the Outlook plugin when a meeting is not updated after dragging and dropping on the calendar.

• Improved the Outlook plugin to open a meeting window instead of the appointment while double clicking on the calendar.

• Renamed the meeting invite label from Contacts to Email.

• Fixed the issue where a participant cannot see the shared screen.

v7.1.3

April 4, 2024

Bug Fixes & Improvements

• Implemented time for syncing CRM contacts as a configurable option.

• Fixed an issue where the application crashed during the profile wizard when using the OpenSSL backend.

Contact Centre Module

• Hidden omnichannel sections inside the Agent Panel when omnichannel is not in the license.

• Fixed an issue with CC dialogs when the “Agent panel always on top” option is set.

• Agent Login improvements.

v7.1.1

February 13, 2024

Bug Fixes & Improvements

• Fix issue where application doesn’t start if Yealink USB SDK is missing.

• Fix issue where caller id name is missing in Voicemail dialog.

• Add option to choose if 2FA token will be removed on logout.

• Fix issue where application crashes when connecting to a server with invalid certificate during first profile creation

v7.1.0

January 30, 2024

Features

• Ringing Status.

• Open Communicator Web from the Communicator Desktop app.

• Two-Factor Authentication (2FA) on Login.

• Message Reactions.

• Re-sync the entire chat history.

• SSL certificate.

• Emergency Location - Ray Baum’s act.

Meeting Module

• Clipboard Sharing.

• Configurable ‘Recording reminder’ option.

• Pre-Expiry meeting Notification.

Contact Centre Module

• Agent & Supervisor App

• Introduced a redesigned interface that seamlessly integrates all user communication channels into a user-friendly platform.

• Currently supports LiveChat, SMS, and Email channels.

• Key features added for the Chats and Emails section, including assigning/supervising conversations, status changes, conversation transfers, file sharing, and emojis.

• Added Private/Whisper messages for communication between agents and supervisors.

• Introduced Conversation history per channel for individual users.

• The Customer profile section was added to help agents personalize interactions and provide targeted support.

• Option to Ban customers and restrict interactions with specific customers.

Dashboard

• An integrated control center for agents offering an overview of essential information about ongoing conversations.

• Focuses on multi-channel Insights within Agents and Queue Monitoring and My 

• Performance insights.

• Conversations

• Introduced an efficient way to access ongoing and queued conversations in the system.

• A comprehensive archive of completed conversations was introduced, too.

• Agent Profile

• A reworked section providing details about the agent’s state, involvement in voice and messaging queues, assigned campaigns, and the agent’s current workload.

• LiveChat Security

• Introduced options for banning IP addresses automatically or manually in order to prevent DDoS and other potential attacks to maintain a secure and controlled environment.

Bug Fixes & Improvements

• Added the ext_name variable in the Call Popup URL.

• Added an option to use a Queue/ERG URL for showing a Call Popup when a call is answered or finished.

• Added the possibility to configure if DND will be turned off on log out.

• Handled the ESC shortcut in the Info section in the chat window.

• Handled the ESC shortcut in the SMS window.

• Fixed the issue where the application freezes when opening Preferences caused by always loading Outlook calendars.

• Fixed the display of a shared group indicator when the user is searching for messages within a specific shared group.

• Fixed the display text gender to display they.

• Added a new custom message within the info message dialog in case there is no seen or delivered information.

• Added an admin transfer confirmation dialog.

• Updated the Plantronics SDK to version 3.25.

• Added group name into group chat event notifications.

• Added support to save configuration for printing fax reports.

• Added support to store CRM configuration and contacts per profile.

• Fixed a crash in Contact Center edition caused by changing agent status.

• Fixed an issue with messages not being loaded correctly on large screens.

• • Fixed an issue where links were not formatted properly when they contained brackets.

• • Fixed an issue where URLs with an exclamation mark were not rendered correctly.

• • Fixed an issue where the call recording file name was not pre-filled correctly when 

• downloading through OSC.

• • Fixed an issue with right-clicking in chat after selecting multiple messages.

• • Fixed an issue with the server connection health check.

• • Fixed an issue with special characters being inserted on MacOS.

• • Fixed an issue with user selection on macOS using the command key.

• • Removed the Growl option for notifications on macOS.

• Meeting Module

• • WebRTC upgrade.

• • Removed dial-in info from Copy Meeting info/invite for private meetings.

• • Uploaded the Communicator user avatar on file sharing service.

• • Fixed an issue where the Mute All feature for co-organizers was not available. 

• • Fixed an issue where the Co-Organizer had the option to remove the organizer. 

• 5 Communicator 7.1.1 Changelog

• • Fixed an issue where the audio cue was not playing when raise hand was received. 

• • Fixed an issue when initials were not displayed in speaker view on the desktop.

• • Fixed an issue where the webcam output was rotated 90 degrees to the side.

• • Fixed an issue where the selection of email contacts was not working properly.

• • Fixed an issue where the date picker was not working properly on Windows while 

• scheduling a meeting.

Contact Centre Module

• Agent: Resolved an issue with the omnichannel license and agent profile.

• Agent: Fixed a crash in the Contact Center edition triggered by changing agent status.

• Agent: Addressed the hiding of the “Ban IP Address” button within the Security tab for the Agent edition.

• Agent: Addressed a problem when banning users by IP address.

• Statistics: Fixed inaccuracies in daily statistics information within the Queues table.

• Agent: Resolved an issue where the ticket selector freezes notification.

• Agent: Corrected the display of the “Failed to assign the ticket to you” message even if the ticket is assigned.

• Agent: Fixed various issues with OS notifications.

• Agent: Implemented a character limit for ban reasons.

• Agent: Fixed an issue with tab weight on Windows.

• Email: Fixed an issue related to email removal.

• Supervisor: Made improvements to Supervisor login functionality.

• Supervisor - The Supervisor edition with the omnichannel module now requires logging in as an agent with appropriate credentials, including the agent number (required) and agent PIN (optional).

v7.0.1

November 9, 2023

Bug Fixes & Improvements

• Add the ext_name variable in the Call Popup URL.

• Add an option to use a Queue/ERG URL for showing a Call Popup when a call is answered or finished.

• Add the possibility to configure if DND will be turned off on log out.

• Add confirmation dialog when trying to assign someone group admin.

• Handle the ESC shortcut in the Info section in the chat window.

• Handle the ESC shortcut in the SMS window.

• Fix the issue where the application freezes when opening Preferences caused by always loading Outlook calendars.

• Fix displaying a shared group indicator when the user is searching for messages within a specific shared group.

• Fix display text gender to display they.

• Fix issue where playing voicemail stops when voicemail list is refreshed.

• Fixed issue where voicemail keeps playing after closing voicemail window by pressing ESC button.

• Fix issue with messages not being loaded correctly on large screens.

Meeting Module

• Fix no Mute All feature for co organizers available.

• Fix Co Organizer has option to remove organizer.

• Fix do not send vcard if chat connection is down.

• Fix audio not playing when raise hand is received.

• Fix no initials in speaker view in desktop.

• Fix reconnect to ignoo not working.

• Fix text selection of email contacts is not working properly.

• Fix date picker selects day before.

• Fix webcam output rotated 90 degrees to the side on MacOS Sonoma.

v7.0.0

September 19, 2023

Note: The 7.0.0 version of the Communicator Desktop app will not work on some Windows, macOS, and Linux versions, which are not supported by Qt 6.5. The 6.5 version of Qt does not support out-of-support Windows (Windows 7, Windows 8), macOS (macOS 10.15 and below), and some Linux versions. For more information about the supported platforms, please visit the following link: https://doc.qt.io/qt-6/supported-platforms.html

Features

• Auto Answer.

• SMS sync.

• Shared SMS number.

• Delete an SMS message.

• Export old SMS history.

Meeting Module

• In-meeting reactions.

• Raise hand.

• Save chat history in meetings recordings.

• Added invite link in meeting details.

• Implemented an option to add/update multiple co-organizers of the meeting.

Bug Fixes & Improvements

• Fixed partial scaling on Windows (e.g., 125%, 150%, etc.).

• Fixed a problem with the department’s name not containing the ‘&’ character.

• The Outlook plugin is disabled by default.

• Added the ability to disable every type of contact sync.

Meeting Module

• Fixed an issue where the Meeting window was not closing after the organizer had ended the meeting.

• Fixed an issue where the M button for users muting themselves was not always working in v7 during a meeting.

• Fixed an issue where messages sent into the meeting chat were not visible.

• Fixed an issue where the Control bar buttons overlapped.

• Fixed an issue where the Meeting Outlook integration was not working with Qt6.

• Fixed an issue where the Scroll bar was not working in the meeting details view if the mouse was hovered over the participant list.

• Improved the reaction notification for desktop users in Presenting mode.

• Removed Reactions & Raised hands from the chat when the user leaves/rejoins the meeting.

• Replaced the meeting control bar icons with the ones from the web app.

v6.7.7

November 9, 2023

Bug Fixes & Improvements

• Fix the issue where the application freezes when opening Preferences caused by always loading Outlook calendars.

• Fix displaying a shared group indicator when the user is searching for messages within a specific shared group.

• Fix issue with Chat messages not being loaded correctly on large screens.

v6.7.6

September 19, 2023

Bug Fixes & Improvements

• Added support to disable contact sync of CRM, Outlook and Address Book.

• Updated the Yealink headset integration SDK.

• Fixed the Help link URL.

v6.7.5

September 5, 2023

Bug Fixes & Improvements

• Fixed recurring meeting deletion and update from outlook plugin.

• Fixed desktop client went not responding after deleting meeting from outlook plugin.

v6.7.4

May 23, 2023

Bug Fixes & Improvements

• Fixed an issue with renaming the group name event.

• Fixed an issue with hiding Caller ID.

• Enable/Disable calendar tracking within Outlook presence integration.

v6.7.3

April 11, 2023

Bug Fixes & Improvements

• Lower the minimum size for a chat window to 640x480.

• Add You in place of the parker name for calls parked by the current user.

• Move No info available message from the message box to the message info popup.

• Implement enable/disable the functionality of fax and my dialer.

Meeting Module

• Fixed an issue where audio events were not shown when Meeting is started from Conference call.

• Fixed an issue with empty messages in chat.

• Fixed an issue where the filename was not visible when sent in meeting chat.

• Fixed an issue when copy invitation from meeting list does not contain invite link.

v6.7.2

March 14, 2023

Bug Fixes & Improvements

• Added loading indicator for Message Info.

Meeting Module

• Fixed an issue when Outlook plugin not working on 32 bit outlook.

• Fixed an issue with crash on meeting join.

v6.7.1

February 7, 2023

Features

Meeting Module

• Added Virtual backgrounds for the desktop app.

• Implemented noise suppression using the RNNoise library on the desktop app.

• Use avatars for video participants’ backgrounds when the video is disabled.

Bug Fixes & Improvements

Meeting Module

• Resolved an issue with the missing meeting in the list despite having details and the ability to join.

• Fixed an issue with an inaccessible screen-sharing control bar (#16254).

• Addressed the problem with the inability to view duplicate file names in-meeting chat.

• Corrected an issue with persisting Leave Meeting option in the taskbar after the organizer had ended the meeting.

• Resolved an issue with fixed control bar height during screen sharing and inability to move it up.

• Updated meeting module icons.

• Addressed an issue with screen-sharing failing to detect changes in certain screen areas.

• Fixed the frozen screen-sharing issue.

• Enhanced focus on the shared window.

• Fixed an issue when Audio does not join when VPN is turned ON on the desktop app.

• Fixed an issue when the Scheduled meeting is not on the meeting list if the start time is less than the current time.

v6.7.0

January 11, 2023

Features

• Mention participants in a group chat conversations using @Name.

• Added Call Quality feature.

• Added SMS enable/disable configuration.

• Added Outlook Presence - Calendar integration.

• Shared groups.

Meeting Module

• Added Network Quality Statistics View.

• Added a Notification in case of Bad Network Quality.

• Added a Meeting Invite Link to be Sent in the Chat Automatically.

• Outlook Desktop Plugin.

Bug Fixes & Improvements

• Fixed issues with emoji dialog being blank or some emojis missing.

• Fixed an issue where the “Copy” menu keeps opening even if right-clicking a non-selected message.

• Increased CRM contacts sync timeout to avoid sync interruptions if there are a lot of contacts.

• Added the recipient’s number to fax report.

• Fixed right click menu options on messages when there is selection present.

• Fixed crashes caused by early positioning of module windows.

• Fixed crashes when instantiating calls on touch screen laptops.

• Fixed issue where contacts are always converted to +e164 even if disabled in preferences.

• Fixed issue where user could join the same conference multiple times.

• Fixed issue where picking gsm number when using click to dial doesn’t work.

Meeting Module

• Scale screen sharing image on high PPI displays.

• Improved voice activity detection.

• Fixed audio issue where audio join status is not correct.

• Fixed crash happening during the meeting end.

• Fixed video streams flickering during call.

• Fixed screen sharing video not received on pause.

• Me stream should always be in front of new screen sharing view.

• Fixed crash during the meeting start with webrtc 98 on macOS.

• Fixed mobile app freeze when trying to login in with the same credentials.

• Fixed speaker view participants not changed after they leave the meeting.

• Fixed participants not being able to see the shared screen.

• Grey screen appears when turning on/off/on camera.

• Date and Time not displayed in correct timezone (organizer) for MT PBX.