Feature Requests

Call Groups Access

Request
Move all Call Groups and Pickup Functions to Extensions > Call Groups and Pickup.
This will show all Call Groups and Pickup Groups in one location and make it easy adjusted and add users to these groups.

Update
Request has been allocated to DEV Team

Implemented?
Awaiting Update

ERG: Agents Announcements

Request
Apply Queue Agent Announcements to ERGs

Update
Has been accepted by DEV and will be implemented into the next MT Version

Implemented?
Awaiting Implementation

Human Interface Device (HID)
in Webapp

Request
Ability to have the Webapp recognise the devices drivers, this will allow us to control headset functions from the webapp/browser.

Update
Has been accepted by DEV and will be implemented into V7.2

Implemented?
Awaiting Implementation

COMPLETED

Adjust Unconditional
Call Forwarding Timer

Request
Provide the ability to adjust the Unconditional Call Forward TImer from the default 30 seconds to anything under 999 seconds.

Update
Request has been allocated to DEV Team

Implemented?
Added the below functionality via dial code
*71 + Number + # + 99#