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Table of Contents
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Unable to Make Calls from Communicator - Called Failed Error
Unable to Make Calls from Communicator - Called Failed Error
A common error after first installing Communicator is a 'Call Failed' error when making an outbound call. The cause of this is accepting the default options during installation which sets the 'Deskphone' as the default calling device, and if there is not a deskphone registered against the extension the error will occur.
To fix this error open the Phone Dialler and change the default device to 'Softphone' in the lower right corner.
Click 'Deskphone' (lower right corner)
Select 'Softphone' from the list
Click 'Yes' to the confirmation warning
Make a call to to confirm error is resolved
Unable to Make Calls from Communicator - Click to Show Screenshots
Error message when trying to make an outbound call
Click Deskphone
Click Softphone
Click Yes to confirmation warning
Make test call to confirm error is resolved
Unable to Find Central Phone Book
Unable to Find Central Phone Book
With version 7.5 of the CloudPBX the Central Phone Book has moved from the Settings tab to Home Tab.
Click Home
Click Contacts
Click Central Phonebook
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