Monitor

Extensions

Monitored extensions are displayed in realtime with the following details:

Name: Name to which the user extension is registered (ex. Peter Doyle)

Extension: Protocol used by the extension/extension network number (ex. SIP/2002)

IP address: IP address:port UAD/Phone registers (ex. 192.168.1.1:5060)

Status: UAD/Phone network status (Online/Offline) (ex. Online/Offline)

User Agent: UAD/Phone Brand/Version (ex. Grandstream 101)

On Call: Is the user participating in conversation at this moment (ex. Yes, No)

If you click on an IP address, it will open up a new window showing the phone's web interface, if it has one enabled.

TIP: Certain call actions (such as transferring calls, hanging up, etc...) can be performed on active calls as well

Search

Refresh: Time interval in seconds at which the data details should be refreshed (ex. Select '10 sec' in this field for example to refresh every 10 seconds)

Protocol: Filter the data based on the protocol type (ALL, SIP, IAX) (ex. Select 'ALL' for example, to display both SIP and IAX extensions)

Status: Sort extensions based on their network status (ALL, Online, Offline) (ex. Select 'Online' for example, to display extensions that are registered/online only)

Letter: Sort extensions based on the user name they belong to (ex. Select 'B' for example, to display extensions that belong to users whose names start with letter B (e.g. Brown James))

Actions

Monitor: Listen to active conversations. Select one of the active conversations by clicking on checkbox next to the extension, click this button, and provide the extension number that is to listen to active conversation.

NOTE: You may listen to active conversations by dialing *199 + $EXTENSION number as well. But, no matter which method you listen to calls with, the listening service has to be enabled in the enhanced services of the extension that listens the call (ex. Let's say that extensions 1000 and 1001 are in conversation. Select this button and type 1005 into the popup window. Extension 1005 will ring and once the handset is picked up, the active conversation will be heard).

Transfer: Transfer a party from the active conversation to a different destination (ex. Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Type 1005 in the popup window. Extension '1001' will be transferred to extension '1005')

Hangup: Hang up the active conversation (ex. Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Conversation between these two extensions will be terminated).

Reboot: This option is currently used to reboot the Snom phones (ex. If you have a Snom phone that is online, select 'Reboot' from 'Channels' select box of that phone, and click on the 'Reboot' button)