Yealink WH62 Headset

This guide is for the WH62 headset pictured above, if you have a different model please contact Support for assistance if required. The headset can be connected to a PC and/or a physical phone.

Headset Layout and Buttons

1 - Mute button (on side of headset) - Press the button to mute and unmute the microphone. Note also moving the microphone boom to the vertical position will also mute the microphone (as pictured)
2 - Volume Up - Press to increase the volume of the ear phone speaker
3 - Call Control - Press once to answer call, double-tap to reject the call
4 - Headset Status & Busy Light - Indicates call status and charging state. See Status Lights for more information
5 - Volume Down - Press to decrease the volume of the ear phone speaker
6 - Audio LED
- - Green, audio is in use.
  - Flashing Orange, headset is disconnected from the base
7 - Mute LED - Indicates when the headset is muted
8 - PC Button - Answer & end call on PC softphone (eg Communicator). Requires connection to PC
9 - Voice Assistant Button - Press for 2 seconds to activate voice assistant. Requires connection to PC and a voice assistant configured.
10 - Phone Button - Answer & end call on physical phone. Requires connection to physical phone

Headset Connections

The headset has connections for both a PC and physical phone. It can be connected to either or both at one time. When connected to a PC the headset can also be used for listening to PC audio, without the requirement for installation of a softphone application.

An optional busy light is available, this can be placed to notify people when you are on a phone call.

On the underside of the headset base there are three connections.

USB connection to a PC (marked with 'PC')
Power adapter, for charging the headset
USB connection to a physical phone (no description).

Note: On a Yealink phone the USB port to connect a headset is on the back behind the screen.

NOTE: Ensure that the correct device is connected to the correct port on the headset base. The PC must be connected to the port marked PC. The physical phone must be connected to the port without any description.

Status Lights

PC Button

Off - PC not connected
White - PC connected and in idle state
Green - On a PC Softphone call
Flash Green - PC Softphone is ringing

Voice Assistant Button

The is typically off, but if Microsoft Teams is running on the PC it may be on

Phone Button

Off - Physical phone not connected
White - Physical phone connected and in idle state
Green - On a call using physical phone
Flash Green - Physical phone is ringing

Headset Status & Busy Light

Headset not on Base

- Off - Headset is idle (not on base)
- Flash Red Slowly - Low battery less than 5%
- Flash Orange Slowly - Headset is out of range of base

Headset on Base Charging

- Flash Red - Battery less than 20%
- Flash Green - Battery greater than 20%
- Solid Green - Battery fully charged

Incoming Call

- Flash Green - Idle
- Flash Red Fast - Ringing
- Red - On a call

Headset Software

Yealink USB Connect is an application that can be installed on a connected PC to update the firmware and adjust headset settings. The application is available for Windows and MAC and can be downloaded from the below link to Yealink Support via the below link

Yealink WH62 Headset Support Page

NOTE: The software is not required for the headset to function.

Firmware Update & Headset Settings

Requires Yealink USB Connect to be installed and the headset connected to the PC.

Firmware Update

If a new version of firmware is available Yealink USB Connect will display a notification

To check for a firmware update

Open Yealink USB Connect
Click Connected Headset
Click Update Device
Click Update Now. If the button is not displayed then there is no firmware update available

Headset Settings

Settings for the headset can adjusted using the Yealink USB Connect application

Open Yealink USB Connect
Click Connected Headset
Click Device Settings

Basic Settings > General

Busy Light - Set status of optional busy light
- Sync - Sync with phone state
- Available - Manually set as available - Green
- DND - Manually set as DND - Red
- Off - Off

Basic Settings > Sound

- - Keypad Tone - Enable/disable keypad tones
Wearing Preference - Set is headset is being worn on left or right ear

Basic Settings > PC Softphone

Call Control with Softphone - Enable/disable softphone call control
Headset Local Ringtone - Enable/disable incoming call ringtone
Base Ringtone Volume - Set ringtone volume played from the headset base
Local Ring Type - Change the selected ringtone

Basic Settings > Deskphone

Headset Local Ringtone - Enable/disable incoming call ringtone
Base Ringtone Volume - Set ringtone volume played from the headset base
Local Ring Type - Change the selected ringtone

Advanced Settings > General

Audio Bandwidth - Adjust audio bandwidth
- Narrowband - Better battery life
- Wideband - Better audio quality
Wireless Range - Adjust the wireless range. If getting 'out of range' notification try increasing range. If getting interference try reducing range.
- - Voice Guidance - Enable/disable headset voice guidance
  - Voice Guidance Language - Set language for voice guidance if enabled
  - Mute Reminder - Enable/disable mute reminder notification
  - Mute Reminder Interval - Set time between mute reminder notification if enabled
  - USB Computer Audio - Configure non-call audio when connected to a PC
    - Instant - Audio is played instantly (note that there is about a second of delay)
    - Delayed - Audio is played after a delay
    - Never - Non-call audio is never played
    - Always - Audio path is always open, will decrease battery life
Environment Adaption - Configure headset for usage environment

Music Mode - Enable/disable optimisation of audio for music, if enabled battery life will be reduced
- Does not affect audio whilst on a call

Advanced Settings > Calling

Call Device - Set device to be used for outgoing calls
- Deskphone - Phone handset
- Softphone - PC Softphone
PC Call Device - Set PC Softphone Device
Call Priority - Set which call takes priority when a second call comes in
MFB Once to Second Call - When a second call comes in, set whether to end current call or answer second call
Call Recording - Enable/disable call recording. Requires PC connection and recording software to be installed and configured
Phone Type - If using 'Unify Phone' set this option, otherwise leave as 'Normal'
Auto Answer When Undocked - Auto answer call when headset is taken off base
Open Line when Undocked - Go off-hook when headset is taken off base
Headset Busy Light - Enable/disable headset busy light
Permanent Conference Mode - Only applicable if multiple headset paired to single base
Equaliser for Calls - Select audio preference for calls
Comfort Noise - Add weak comfortable background noise to indicate to caller that call is still online

Advanced Settings > Hearing Protection

Anti-Startle Protection - Set which hearing protection technology is used
Daily Noise Exposure - Set the db level for the sound spikes the headset will protect against

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