Setting up Call Recording

To enable call recording of ALL TENANT calls:

• Login to the CK Admin Portal with your Access username and password

• Navigate to the Customers CloudPBX Product

• Click on Upgrade/Downgrade Options

  • Set Activate Services/Extension Call Recording Options? = Yes

• Click on "Click to Continue"

• Click on "Click to Continue"

• Your Customers CloudPBX Tenant will then have Call Recording Enabled and available to be set against all services.

To enable call recording of all extension calls:

• Login to the CloudPBX Portal with your Access username and password

• Navigate to 'Extensions'

• Click on 'Advanced Options'

  • Navigate to 'Recordings'

• Set 'Record Calls'='Yes'

• Set 'Silent'='No' (if you do not want a beep to constantly play when on the call)

• Click on 'Save'

Call Recording Calculations