Add/Edit Extension

TIP: By default, a 'Single Extension' will be created. 'Advanced Options' offer the facility to add multiple extensions as well. For more information, check the 'Adding Multi Extensions' chapter.

UAD (User Agent Device)

Select the model of the new system UAD/Phone. If the UAD/Phone is not listed here, navigate to 'Settings: UAD' Edit the desired UAD/Phone and set its 'Status' to 'Active'. Now, the UAD/Phone will be available in this list. (ex. Linksys SPA-941)

Location: Select the location of the new UAD/Phone. Location refers to whether the UAD/Phone is in 'Local' or 'Remote' network.

Local = for on premise PBX

Remote = for Hosted PBX

In the second step, basic UAD/Phone information is set.

TIP: Since this is an extension on a tenant you will see that the Username is prefixed with a tenant code, which is required for a UAD/Phone to register to the system. Nevertheless, when you register you will be able to dial other users on the tenant with only their extension number.

Extension: System extension number. By default, this field is automatically populated, but can be changed to any Extension number. (ex. Setting '1008' here will create a new system extension with the same network number. By default, this field is automatically populated, but can be changed to any Extension number).

Name: Full name of the person using the Extension. This name is sent in a Caller ID information For example, setting name 'Joanna Cox' in this field will display the name on the other UAD/Phone display when the call is made.

E-mail: Email address associated with the extension and used for various system notifications (ex. Setting 'joanna@domain.com' here will transfer all Voicemail notifications, Extension PIN and other details to this email)

Department: Department to which extension will belong to. This is used so the Bicom Systems gloCOM can group extensions depending on which department they belong to (ex. Select "Sales" and when sorted in gloCOM, this extension will be shown in Sales department group).

Billing

Billing: Turn Billing on or off for the current extension (ex. Yes, No, N/A)

Service Plan: Service plan applied to the extension (ex. Select among available service plans to apply its rates to the extension)

Slave: Set whether two extensions should share the same billing funds. If ext 1000 has 100.00 in credit, enable this option and set 'Slave Account Code'='1001'. Now, any call made by these two extensions will take the credit off the 1000 extension.

Username: Username used by the UAD/Phone for the registration with the CloudPBX MT. By default, this field is the Extension network number prefixed with tenant code and cannot be changed (ex. In this case this value is set to '30010008').

Secret: Secret/Password used by the UAD/Phone for registration with the CloudPBX MT. By default, this field is automatically populated but can be changed to any value (ex. t8C1OGvK)

PIN (Personal Identification Number) Four digit number used for account authorization.

NOTE: This number must always be four (4) digits long (ex. If the PIN for this extension is set to '8474', provide it when asked for it by the CloudPBX MT when checking your Voice inbox or other Enhanced Services)

TIP:

• • • After the extension is created, the 'Permissions' group will be editable for the administration.

    • Do not paste a value to the 'Name' and 'Email' fields, but please type it in. If these values are pasted, 'Advanced options' will need to be opened and the system will prompt for missing values.

    • Once the extension is created, the 'Save & Email' button becomes available. This command sends Extension details on the provided 'E-mail' address.