Music On Hold

Music on Hold is music or advertisements played to callers while they are waiting for an agent or when put on hold, for example.

Content

MOH content window administers all CloudPBX MOH sound files. They are listed here with the following details

Name: MOH sound file name (ex. Motorbreath)

Class: MOH class sound file belongs to (ex. Default)

Status: MOH sound file status (ex. On/Off)

Edits the MOH file configuration (ex. Click to edit MOH file configuration)

Deletes a MOH file from the system (ex. Click to delete a MOH file from the system)

Search

Search: Search phrase (ex. Provide a search phrase here and hit enter to filter the records)

Name: Should the search filter be applied to track names (ex. Check the box to search track names)

Add/Edit Record

Add/Edit Content

Clip name: Audio file name (ex. Für Elise)

File: Displays full path to the music file on local computer. Click 'Browse' button to select a file (ex. D:\Music\Ludwig van Beethoven\Ludwig van Beethoven - Für Elise.mp3)

Convert to native formats: Convert file to Asterisk native format. (ex. .wav, .gsm, ulaw/alaw)

Class: Select a MOH class sound file belongs to (ex. default)

Status: Set the status of uploaded file(active/inactive) (ex. On/Off)

Classes

MOH classes are something like folders on a computer filled with music files. Once a MOH class is assigned to the queue, for example, all sound files that belong to 'default' class are played back in random order. MOH classes are listed here with the following details

Name: MOH class name (ex. test)

Status: MOH class system status. When disabled, sound files that belong to the class will not be played anywhere on the system (ex. On/Off)

Edits the the MOH file configuration (ex. Click to edit MOH file configuration)

Deletes a MOH file from the system (ex. Click to delete a MOH file from the system)

Search

Search: Search phrase (ex. Provide a search phrase here and hit enter to filter the records)

Name: Should the search filter be applied to class names (ex. Check the box to search class names)

Add/Edit Classes

Add/Edit MOH

Class Name: MOH class name (ex. IVR greetings)

Stream URL: In latest version of CloudPBX we implemented support for easy MoH streaming. All you have to do is to create new MoH class and enter the link to your stream in Stream URL field.

Status: Set the class status (ex. On/Off)

Sort files: Whether the files assigned to this class be played alphabetically or randomly