Disclaimer

Cloud Kinnekt does not provide support for this method of installing Communicator. If you are at all unsure on anything in regards to using this method please use the .EXE installation method.

MSI Installer

The MSI installer has properties that can be modified, allowing administrators to auto-provision the Communicator application when installing it on the end-user's machine. This means that administrators can provide profile info while installing the application so that when the user starts the Communicator application, they will automatically be logged in without needing to set up their profile.

Creating Transform

To change any of the properties, navigate to the Transform menu, select the New Transform option from it, and change the properties that need to be changed. After changing the desired properties, navigate to the Transform menu, select the Generate Transform option and choose the location where the mst file should be saved. This file is then specified in the GPO on Windows Server.

Properties

Properties that can be changed are as follows:

• AUTO_UPDATE: By default, it is set to 1. If it is set to 0, the application will not check for updates in the background.

• ENABLED_PHONE_MODES: By default, it is set to "softphone, deskphone". This property determines which phone mode the user can use. It can be either a "softphone" or a "deskphone." Also, it can be a combination of both or an empty string, meaning no phone mode is enabled.

• DEFAULT_PHONE_MODE: By default, it is set to "deskphone". This property must contain either the "deskphone" or the "softphone". If the user is going to use Communicator for making calls this should be set to "softphone".

• EDITION: By default, it is set to 99, which means it will use the first available edition. Possible values are as follows:

  • 1 - Business - This is the typical setting

  • 2 - Agent

  • 4 - Supervisor

  • 6 - Office

• PROFILE_NAME: The name of the profile if multiple login profiles are used.

• SERVER: Enter the PBX URL. eg "pbx5.cloudkinnekt.com.au"

• SSO_LOGIN: 0 = Disabled (Default), 1 = Enabled

• EMAIL: The user's email is used only if SSO_LOGIN is set to 0 and represents an extension's email.

• PASSWORD: The user's password is used only if SSO_LOGIN is set to 0 and represents an extension's password.

NOTE:

• If SSO_LOGIN is set to 1, SERVER is the only required field.

• If SSO_LOGIN is set to 0, SERVER, EMAIL, and PASSWORD are the required fields.

Auto-provision the Communicator application via the command line

When both the .msi and .mst files are available, follow these steps to install the Communicator application:

1. Open the command prompt.

2. Navigate to the directory containing the .msi and .mst files. (For example, enter the "cd Downloads" within the command prompt to navigate to the MSI installer's directory.)

3. Run the "msiexec /i Communicator.msi TRANSFORMS=Communicator.mst" command.

Install/Uninstall the Communicator application via MSI

There are multiple ways to install the Communicator application via MSI installer.

The following list explains options on how to install the Communicator application:

• Double-click the MSI installer.

• Open the command prompt. Navigate to the directory containing the MSI installer and run the following command: "msiexec /i Communicator.msi".

• Open the command prompt as an administrator. Navigate to the directory containing the MSI installer. Run the following command: "msiexec /i Communicator.msi /qn". The /qn flag means it is a silent install requiring administrator privileges. An install wizard or any windows will not appear during a silent install. There should only be an installer process in the taskbar. Once the process disappears from the taskbar, the Communicator application should be installed and ready to use.

There are multiple ways to uninstall the Communicator application via the MSI installer.

The following list explains options on how to uninstall the Communicator application:

• Uninstall the Communicator application via the Control Panel.

• Open the command prompt. Navigate to the directory containing the MSI installer and run the following command: "msiexec /x Communicator.msi".

• Open the command prompt as an administrator. Navigate to the directory containing the MSI installer. Run the following command: "msiexec /x Communicator.msi /qn". The /qn flag means it is a silent uninstall requiring administrator privileges. An uninstall wizard or any windows will not appear during a silent uninstall. There should only be an uninstaller process in the taskbar. Once the process disappears from the taskbar, the Communicator application should be uninstalled.