WH64 Headset

Status Lights

Base

PC Button

• Off - PC not connected

• White - PC connected and in idle state

• Green - On a PC Softphone call

• Flash Green - PC Softphone is ringing

Voice Assistant Button

• The is typically off, but if Microsoft Teams is running on the PC it may be on

Phone Button

• Off - Physical phone not connected

• White - Physical phone connected and in idle state

• Green - On a call using physical phone

• Flash Green - Physical phone is ringing

Mute LED

• • On - Headset mic is muted

Charge LED

Headset not on base

• • Flash Red - Low battery (less than 5% battery)

  • Orange - Medium battery (6% to 49% battery)

  • Green - High battery (50% to 100% battery)

Headset on base

• • Flash Green - Charging

  • Green - Charged

Headset LED

• • Green - Headset connected to base

  • Flash Orange - Headset is out of range of base

Headset Status & Busy Light

Headset not on Base

• • Off - Headset is idle (not on base) or powered off

  • Flash Red Slowly - Low battery less than 5%

  • Flash Orange Slowly - Headset is out of range of base

Headset on Base

• • Flash Green - Charging

  • Solid Green - Battery fully charged

  • Flash Red and Blue - Bluetooth Pairing

Incoming Call

• • Flash Red - Ringing

  • Red - On a call

Headset Software

Yealink USB Connect is an application that can be installed on a connected PC to update the firmware and adjust headset settings. The application is available for Windows and MAC and can be downloaded from the below link to Yealink Support via the below link

Yealink USB Connect Support Page

NOTE: The software is not required for the headset to function.

Firmware Update & Headset Settings

Requires Yealink USB Connect to be installed and the headset connected to the PC.

Firmware Update

If a new version of firmware is available Yealink USB Connect will display a notification

To check for a firmware update

• Open Yealink USB Connect

• Click Connected Headset

• Click Update Device

• Click Update Now. If the button is not displayed then there is no firmware update available

Headset Settings

Settings for the headset can adjusted using the Yealink USB Connect application

• Open Yealink USB Connect

• Click Connected Headset

• Click Device Settings

Basic Settings > General

• Bluetooth - Enable/disable Bluetooth

• Device Bluetooth Name - Customise Bluetooth name

• Bluetooth Auto Connect - Automatically connect to Bluetooth on power on

• BLT-Busylight - Set status of optional busy light

  • • • Sync - Sync with phone state

      • Available - Manually set as available - Green

      • DND - Manually set as DND - Red

      • Off - Off

• DECT Auto Sleep - How long before headset goes to sleep in DECT mode

• Bluetooth Auto sleep - How long before headset goes to sleep in Bluetooth mode

Basic Settings > Sound

• • • Second Device Audio - Allow audio from second device when connected

    • Keypad Tone - Enable/disable keypad tones

• Wearing Preference - Set is headset is being worn on left or right ear

• Voice Guidance - Enable/disable voice guidance

  • • Voice Guidance Language - Set language for voice guidance

Basic Settings > PC Softphone

• Call Control with Softphone - Enable/disable softphone call control

• Headset Local Ringtone - Enable/disable incoming call ringtone

• Base Ringtone Volume - Set ringtone volume played from the headset base

• Local Ring Type - Change the selected ringtone

Basic Settings > Deskphone

• Headset Local Ringtone - Enable/disable incoming call ringtone

• Base Ringtone Volume - Set ringtone volume played from the headset base

• Local Ring Type - Change the selected ringtone

Advanced Settings > General

• • • Wireless Range - Adjust the wireless range. If getting 'out of range' notification try increasing range. If getting interference try reducing range.

    • Smart Mute Reminder - Enable/disable mute reminder notification

    • Mute Reminder Interval - Set time between mute reminder notification if enabled

    • USB Computer Audio - Configure non-call audio when connected to a PC

      • Instant - Audio is played instantly (note that there is about a second of delay)

      • Delayed - Audio is played after a delay

      • Never - Non-call audio is never played

      • Always - Audio path is always open, will decrease battery life

• Music Mode - Enable/disable optimisation of audio for music, if enabled battery life will be reduced

  • • • Does not affect audio whilst on a call

• Platform - Set to UC

Advanced Settings > Calling

• Call Device - Set device to be used for outgoing calls

  • Deskphone - Phone handset

  • Softphone - PC Softphone

• PC Call Device - Set PC Softphone Device or Communicator

• Call Priority - Set which call takes priority when a second call comes in

• Predial Feature - Go off-hook when pressing the Call Control Button

• MFB Once to Second Call - When a second call comes in, set whether to end current call or answer second call

• Call Recording - Enable/disable call recording. Requires PC connection and recording software to be installed and configured

• Phone Type - If using 'Unify Phone' set this option, otherwise leave as 'Normal'

• Auto Answer When Undocked - Auto answer call when headset is taken off base

• Auto Answer When Boom Drop - Auto answer call when boom is lowered from vertical position

• Open Line when Undocked - Go off-hook when headset is taken off base

• Training Mode - Allow pairing of multiple headsets to base

• Equaliser for Calls - Select audio preference for calls

• Sidetone Level - Adjust volume of your voice in headset when talking

Advanced Settings > Headset Busylight

• Focus Mode - Force busylight on

• Calling Indication - Turn off busylight for calls

Advanced Settings > Hearing Protection

• Anti-Startle Protection - Set which hearing protection technology is used

• Daily Noise Exposure - Set the db level for the sound spikes the headset will protect against